Patient Service/Front Desk Coordinator

Oak Park, IL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $19.25

Benefits

Medical insurance

Dental Insurance

vision coverage

401K with company match

Paid Time Off

Paid holidays

Bonuses and commissions

Job Description

MyEyeDr. is a leading vision care company dedicated to providing comprehensive eye health services and high-quality eyewear products. As a prominent player in the eye care industry, MyEyeDr. has established itself as a trusted community resource by offering personalized and accessible vision care solutions. The company prides itself on delivering an exceptional in-store experience that combines healthcare expertise with a wide range of stylish frames and lenses to meet the diverse needs of patients. With a focus on making healthcare accessible, MyEyeDr. accepts all insurance types and provides patients with a seamless, patient-first approach across its many locations.

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Job Requirements

High school diploma or equivalent
Experience in administrative or customer service role preferred
Ability to work some weekend and evening shifts
Excellent communication skills
Basic computer proficiency
Willingness to learn about the optical industry and insurance verification
Professional and friendly demeanor

Job Qualifications

Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff
Flexible, nimble and agile mindset with the ability to wear multiple hats
Friendly, caring, and patient-centric person who thrives in a fast-paced environment
Team player who is willing to collaborate to provide the best patient experience
Computer savvy with excellent oral and written communication skills
Professional attitude and ability to problem solve and respond to patient service requests

Job Duties

Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
Assist in appointment confirmations and patient outreach in partnership with Doctor availability
Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed
Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs)
Collaborate with doctor(s) and team members to provide seamless patient experience

Job Location

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