Patient Service/Front Desk Coordinator

Durham, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $30,337.52 - $40,413.46

Benefits

Medical insurance

Dental Insurance

Tax free savings plans

Life insurance

vision coverage

401K with company match

Paid Time Off

Paid holidays

associate discounts

Job Description

MyEyeDr. is a premier healthcare company specializing in providing comprehensive vision care through a unique retail experience. As a high-growth organization, MyEyeDr. offers a total vision care concept that combines trusted community doctors with knowledgeable teams dedicated to delivering exceptional, personalized patient experiences. Their business model is distinctive in the optical industry as it welcomes all insurance plans and offers a broad selection of stylish eyewear to meet the diverse needs of patients. This inclusive approach makes healthcare accessible while maintaining high standards of quality and customer service.

The company places strong emphasis on values-driven actions and prioritizes the ... Show More

Job Requirements

Experience in a front desk or customer service role
Ability to multitask and prioritize in a fast paced environment
Strong communication skills both oral and written
Willingness to work some evening and weekend shifts
Basic computer proficiency
Ability to work collaboratively in a team
Friendly and patient centric demeanor

Job Qualifications

Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
Organized, can easily prioritize multiple tasks under pressure while providing best in class service
Flexible, nimble and agile mindset with the ability to wear multiple hats
Friendly, caring, and patient centric person who thrives in a fast paced environment
Team player willing to collaborate to provide the best patient experience
Computer savvy with excellent oral and written communication skills
Professional attitude and ability to problem solve and respond to patient service requests

Job Duties

Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
Assist in appointment confirmations and patient outreach in partnership with Doctor availability
Manage multiple phone lines, greet patients and walk ins, schedule appointments and assist office staff duties as needed
Cross train to other office support roles such as Eyewear Consultants and Optometric Technicians as needed
Collaborate with doctor(s) and team members to provide seamless patient experience

Job Location

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