Patient Service/Front Desk Coordinator

Boulder, CO, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $16.00 - $19.00

Benefits

Medical insurance

Dental Insurance

vision coverage

Life insurance

401(k) with Company Match

Paid Time Off

Paid holidays

Job Description

MyEyeDr. is a premier healthcare company specializing in total vision care with a unique retail experience designed to provide exceptional and personalized vision services to patients. As a high-growth company, MyEyeDr. combines trusted community doctors and knowledgeable teams focused on helping patients live their best lives with clear vision and stylish eyewear. Their business model stands out by welcoming all insurance types and offering a great selection of eyewear that accommodates the diverse needs of their patients. This approach makes healthcare accessible, affordable, and customer-centric. The company fosters an inclusive, collaborative, and fun environment where employees are valued and encouraged... Show More

Job Requirements

High school diploma or equivalent
Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
Ability to prioritize multiple tasks under pressure
Excellent oral and written communication skills
Basic computer skills
Flexibility to work some weekends and evenings as needed
Ability to multitask and manage multiple phone lines
Willingness to cross train in other office support roles
Professional and patient-centric attitude

Job Qualifications

Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff
Flexible, nimble and agile mindset with the ability to wear multiple hats
Friendly, caring, and patient-centric person who thrives in a fast-paced environment
Team player who is willing to collaborate to provide the best patient experience
Computer savvy with excellent oral and written communication skills
Professional attitude and ability to problem solve and respond to patient service requests

Job Duties

Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
Assist in appointment confirmations and patient outreach in partnership with Doctor availability
Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed
Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs)
Collaborate with doctor(s) and team members to provide seamless patient experience

Job Location

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