Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Exact $19.00
Benefits
competitive comprehensive benefits program
Health Insurance
Dental Insurance
Paid Time Off
retirement savings plan
Employee wellness programs
Professional development opportunities
Job Description
Shirley Ryan AbilityLab is a world-renowned rehabilitation hospital and research facility dedicated to pioneering innovations in patient care and rehabilitation. This institution is committed to integrating advanced science with clinical care to deliver transformative outcomes for patients. Their mission centers on advancing human abilities through collaborative efforts, fostering an inclusive environment that champions diversity and equity. Employees are encouraged to contribute to a culture of curiosity, discovery, and compassion, ensuring that every individual is valued and treated with respect. As a leader in rehabilitation medicine, Shirley Ryan AbilityLab emphasizes a commitment to excellence and continuous innovation in healthcare services. They... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 3 years of experience in a customer service role or general office environment with gradually increasing responsibility preferred
- Understanding of healthcare operations
- Understanding of basic guidelines related to health insurance, including HMOs
- Exceptional customer service, communication and interpersonal skills
- Effective communication skills focusing on consistent email communication and follow up
- Ability to solve problems diplomatically and efficiently
- Strong organizational skills, high level of attention to detail, follow through and active listening
- Proficiency in Microsoft applications including Outlook, Word and Excel
- Basic skills in PowerPoint
- Experience using office equipment such as photocopier, printer, fax machine, scanner, calculator, multi-line phone
Job Qualifications
- High school diploma or equivalent
- College or post-high school technical training desired
- Minimum 3 years of experience in a customer service role or general office environment with gradually increasing responsibility preferred
- Understanding of healthcare operations and the crucial role this position plays for delivering world-class access
- Understanding of basic guidelines related to health insurance, including HMOs
- Exceptional customer service, communication and interpersonal skills necessary to interact on a daily basis with internal and external customers in various circumstances
- Effective communication skills focusing on consistent email communication and follow up as well as relaying appropriate information in a timely, comprehensive and accurate manner
- Ability to solve problems diplomatically and efficiently
- Demonstrate strong organizational skills, high level of attention to detail, follow through and active listening
- Proficiency in Microsoft applications: intermediate level skills in the use of Outlook, Word, and Excel
- basic level skills in the use of PowerPoint
- Application of a variety of moderately complex computer PC software and office equipment (photocopier, printer, fax machine, scanner, calculator, multi-line phone, etc.)
Job Duties
- Perform the daily operations of the clinic and Front Desk duties including answering inbound calls, placement of outbound calls, monitoring of voicemail, scheduling initial and continuing appointments, registration and monitoring outpatient schedule to insure maximum capacity
- Facilitate the check-in process including registration of patients, verifying insurance information, collecting demographic data, and checking registration forms for completeness and accuracy
- Identify and resolves patient and family issues including follow through to ensure resolution
- Post patient payments, issue receipts, and completes necessary cash reports for daily and monthly accounting
- Schedule patient follow-up appointments
- Allocate patients into available time slots as dictated by the clinician template and protocols
- Scan and fax patient documents
- Perform all other duties that may be assigned in the best interest of the Shirley Ryan AbilityLab
Job Location
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