Patient Service Representative (Clinic Receptionist)

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $20.00 - $21.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Holiday pay
Career development opportunities
supportive work environment

Job Description

Marin Community Health Clinic (MCHC) is a reputable healthcare organization dedicated to providing high-quality medical services to the Marin County community. As a Federally Qualified Health Center (FQHC), MCHC emphasizes accessible, comprehensive care for all patients, including underserved populations. MCHC is known for its patient-centered approach and commitment to fostering a welcoming environment where patients feel supported throughout their healthcare journey. The clinic operates with a diverse team of healthcare professionals who prioritize collaboration, communication, and community health initiatives. With an emphasis on preventative care, chronic disease management, and health education, MCHC plays a critical role in improving the overall... Show More

Job Requirements

  • Proficiency in English
  • minimum high school diploma
  • proficiency in computer use including MS Office
  • strong interpersonal and communication skills
  • ability to handle sensitive patient information with confidentiality (HIPAA compliance)
  • previous exposure to healthcare field and familiarity with medical terminology

Job Qualifications

  • Proficiency in English
  • minimum high school diploma
  • proficiency in computer use including MS Office
  • strong interpersonal and communication skills
  • ability to handle sensitive patient information with confidentiality (HIPAA compliance)
  • previous exposure to the healthcare field and familiarity with medical terminology
  • familiarity with medical terminology and procedures (preferred)
  • experience working with an EMR (preferred)
  • knowledge of FQHC operations including sliding fee scales and community health programs (preferred)
  • proficiency in one or more languages such as Arabic, Urdu, Rohingya, Hindi, Malay, Burmese, Spanish (preferred)
  • 1-2 years experience as a PSR, receptionist, or similar front desk medical position (preferred)
  • college degree (preferred)

Job Duties

  • Greeting and welcoming all visitors to MCHC, greet visitors, ascertain purpose of visit, and direct them to appropriate staff
  • Patient check-in and check-out: greet patients warmly, verify demographic and insurance information, collect co-pays, and ensure proper documentation in Epic EMR
  • Answering telephones and directing calls to appropriate MCHC staff or clinicians
  • Schedule, reschedule, and confirm patient appointments using Epic EMR
  • Provide visitors and callers with information about MCHC and its resources
  • Manage incoming and outgoing mail and correspondence between departments and outside contacts
  • Perform clerical duties including copying, faxing, filing, and paperwork
  • Operate office equipment like voice mail, computers, and spreadsheets to prepare letters and medical records
  • Interview patients to complete forms such as intake or insurance documentation
  • Maintain medical records and ensure accurate data entry in compliance with HIPAA and FQHC standards
  • Assist with billing and collections such as processing payments, preparing financial statements, and collecting fees
  • Coordinate with clinical teams to ensure seamless patient care and communication

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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