Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Paid Time Off
401(k) Plan
company match
Safe harbor match
Profit-sharing match
Job Description
Tennessee Orthopaedic Alliance (TOA) is the largest orthopaedic surgery group in Tennessee, dedicated to the diagnosis and treatment of disorders and injuries related to the musculoskeletal system. Established in 1926, TOA has grown to over 20 locations across the state, reflecting its long-standing commitment to advancing orthopaedic surgical practices and improving patient outcomes. With over ninety years of experience, TOA has become a trusted name in the healthcare community, known for offering comprehensive orthopaedic care and innovative treatments to help patients lead healthier, more active lives.
TOA prides itself on being an employer of choice by providing stability, a ... Show More
TOA prides itself on being an employer of choice by providing stability, a ... Show More
Job Requirements
- focused on patient satisfaction: responds in a prompt and empathetic manner to meet patient needs
- seeks opportunity to exceed patient needs and expectations
- meets commitments
- provides positive memorable patient experiences
- manages difficult or emotional customer situations with poise and professionalism
- teamwork: balances team and individual responsibilities
- exhibits objectivity and openness to the views of others
- gives and welcomes feedback
- contributes to building a positive team spirit, putting the success of the team above own interests
- builds morale and supports everyone’s efforts to succeed
- regularly assists others
- asks for help when needed
- written communication: adept in reading and interpreting written information
- writes clearly and informatively
- edits work for spelling and grammar
- varies writing style to meet audience needs
- exceptional communication: speaks clearly and professionally in all situations
- actively listens and gets clarification when necessary
- responds appropriately to questions
- adept in reading and interpreting written information
- writes clearly and informatively
- edits work for spelling and grammar
- varies writing style to meet audience needs
- problem solving: identifies and resolves problems in a timely manner
- skillfully gathers and analyzes information
- develops alternative solutions when appropriate
- uses reason even when dealing with emotional situations
- productivity: meets or exceeds organizational productivity standards either qualitative or quantitative
- completes work in a timely manner
- strives to increase productivity
- works quickly and precisely
- demonstrates accuracy and thoroughness
- applies feedback to improve performance
- monitors own work to ensure quality
- technology: demonstrated proficiency with Microsoft Office programs such as Excel, Word, and Outlook
- demonstrated proficiency with EHR is helpful, and NextGen preferred
- attendance/punctuality: consistently arrives to work, meetings and appointments ready and on time
- ensures work responsibilities are covered when absent
- experience: previous successful experience in a healthcare clinic/office environment or customer service role preferred but not required
- education: high school diploma required
- bachelor’s degree preferred
Job Qualifications
- high school diploma required
- bachelor’s degree preferred
- previous successful experience in a healthcare clinic or office environment or customer service role preferred but not required
- demonstrated proficiency with Microsoft Office programs such as Excel, Word, and Outlook
- demonstrated proficiency with EHR systems is helpful, NextGen preferred
- exceptional communication skills, both verbal and written
- strong teamwork and collaboration abilities
- ability to manage difficult or emotional customer situations with professionalism
Job Duties
- demonstrate exceptional customer service and patient focus to make each encounter as positive as possible
- work closely with clinical colleagues and administrative teammates to develop a cohesive, high performing team
- verify patient demographic information upon arrival
- update and change insurance information as appropriate
- scan insurance cards and drivers licenses
- enter referrals into the computer and link it to the appropriate case
- collect copayments, coinsurances, deductibles, and balances
- prep daily clinics for upcoming appointments and print related documents
- create a record of the appointment, or an encounter and print
- ensure that all documentation is entered accurately and swiftly
- schedule follow-up appointments as necessary
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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