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Patient Service Representative

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $21.00 - $26.00
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability Benefits
401(k) Plan
flexible scheduling

Job Description

Children's Dental Center of New Hampshire is a well-established dental practice located in Amherst, New Hampshire. We specialize in providing comprehensive, personalized dental care with a strong emphasis on patient comfort and the use of advanced dental treatments to ensure optimal oral health. Our center prides itself on creating a warm, welcoming environment where patients of all ages feel valued and cared for in a team-based, supportive clinical setting. As a leader in pediatric and family dentistry, we focus on cultivating lasting relationships with our patients and their families through exceptional dental services and patient education.

We are curren... Show More

Job Requirements

  • High school diploma or equivalent
  • experience in a dental, medical, or healthcare setting preferred
  • strong communication and interpersonal skills
  • ability to manage multiple tasks efficiently
  • proficiency in phone etiquette and basic computer skills
  • flexibility to handle assigned tasks and projects
  • willingness to learn and work collaboratively in a team environment

Job Qualifications

  • Experience working in a dental, medical, or other health-care office, preferred
  • knowledge of insurance plans (HMO/PPO), is a plus
  • experience answering telephone
  • must have exceptional customer service skills

Job Duties

  • Customer service
  • acknowledge, smile and greet patients upon arrival/dismissal
  • respond to patient questions and/or concerns according to policy
  • answering telephones
  • scheduling appointments
  • maintaining appointment book
  • confirming appointments
  • follow up on no shows/cancellations of appointments
  • register patients on sign in sheet
  • post charges and payments to patient accounts
  • checking voicemail daily
  • maintain a clean and friendly waiting area for patients

Job Location

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