Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $17.86 - $23.22
Benefits
Health Insurance
Dental Insurance
Paid Time Off
wellness programs
Competitive hourly pay
Work-life balance
Supportive team environment
Job Description
Intermountain Health is a renowned healthcare provider committed to delivering exceptional medical services and fostering a patient-centered environment. With a strong focus on innovation, quality care, and community wellness, Intermountain Health has established itself as a trusted name in the healthcare industry. The organization operates numerous clinics and healthcare facilities across Utah, providing a comprehensive range of services to meet the diverse needs of their patients. Their commitment to excellence is reflected in their dedication to continuous improvement, advanced technology adoption, and compassionate caregiving. Intermountain Health values inclusivity, diversity, and equal opportunity, ensuring a supportive workplace for all employees.
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Job Requirements
- Six months of customer service experience involving interactions with customers
- Demonstrated basic computer skills involving word processing and data entry
- Professional manner and strong interpersonal and communication skills
- Ability to work collaboratively with patients and fellow caregivers
- Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers
Job Qualifications
- Six months of customer service experience involving interactions with customers
- Demonstrated basic computer skills involving word processing and data entry
- Professional manner and strong interpersonal and communication skills
- Ability to work collaboratively with patients and caregivers to deliver high customer satisfaction
- Ability to protect privacy and confidentiality of Protected Health Information (PHI)
- One year of customer service experience preferred
- Billing and collections experience preferred
- Computer literacy in electronic medical records (EMR) and relevant software preferred
- High school diploma or GED preferred
- Multilingual skills preferred
Job Duties
- Provides courteous and professional connections with patients over the phone, in person or via secure messaging
- Resolves patient needs by identifying and addressing concerns related to patient intake and care
- Documents all phone calls accurately and completely in the electronic medical record (EMR)
- Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and consultations
- Registers patients over the phone or in person by confirming, entering, and updating demographic data in the registration system
- Obtains copies of insurance cards, forms of ID, and signatures on required forms
- Assists patients in completing necessary forms for billing and regulatory compliance
- Scans paperwork and educates patients on financial assistance options
- Proactively requests and processes payments for medical services
- Stays current on role responsibilities and updates by reviewing communications and attending meetings to maintain high performance standards
Job Location
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