Patient Service Rep I

East Orange, NJ, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $16.00 - $21.00

Work Schedule

Flexible

Day Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

401(k) matching

Paid Time Off

Life insurance

short-term disability insurance

Job Description

Axia Women’s Health is a well-established and highly respected women’s health care network recognized as a Great Place to Work for the fourth consecutive year. With a strong vision to lead the way in improving women’s health, Axia Women’s Health creates a caring, connected, and progressive community of health centers that serve multiple regions including New Jersey, Pennsylvania, Indiana, and Kentucky. The organization’s expansive network features a broad range of specialty care centers including OB/GYN physicians, breast health centers, high-risk pregnancy care, laboratories, urogynecology, and fertility centers. Axia Women’s Health is committed to putting women first by providing personalized care... Show More

Job Requirements

High School diploma or equivalent
Ability to greet patients and visitors professionally
Strong communication skills both verbal and written
Ability to multitask and work efficiently in a fast-paced environment
Basic knowledge of insurance verification and copayment collection
Ability to handle confidential information in compliance with HIPAA
Willingness to work flexible hours including one late shift weekly
Ability to work collaboratively with clinical staff and management
Commitment to uphold ethical standards and maintain professionalism
Authorized to work in the United States on a full-time basis

Job Qualifications

High School diploma or equivalent
Medical receptionist or patient service representative experience preferred but not required
Excellent customer service skills including written and verbal communication
Ability to multitask and work in a fast-paced environment
Compassionate and empathetic attitude towards patients
Strong time management skills with the ability to prioritize tasks and patients efficiently
Proven ability to work collaboratively within a team environment
Highly adaptable and able to adjust to changing priorities and conditions
Willingness to work a flexible schedule and provide coverage at satellite locations as needed

Job Duties

Greet patients and visitors in a professional and courteous manner, providing assistance and directing them to the appropriate waiting area
Notify appropriate personnel to meet and escort patients to the exam room
Promptly and professionally route phone calls via direct transfer, paging, voicemail, or redirect as needed
Retrieve and appropriately route any messages from the answering service
Courteously screen solicitors for relevance to care center's needs
Perform registration functions for new or existing patients and activate patient files
Effectively collect and record copayments as required
Verify patient insurance eligibility and clearly communicate benefit limitations
Assist with scheduling patient appointments and follow-up visits
Ensure accurate and detailed documentation of patient encounters
Provide additional support to patients and medical staff as needed
Work collaboratively with clinical colleagues, management, and other staff to ensure efficient practice operations
Ensure compliance with all standard operating procedures (SOPs) and policies (including HIPAA and OSHA)
Adhere to practice policies, procedures, and protocols
Participate in team meetings and contribute to quality improvement initiatives
Demonstrate commitment to the organization's mission, vision, and values by embodying its principles in daily activities
Uphold high standards of ethical behavior, integrity, and professionalism
Actively contribute to creating a positive work environment that aligns with the organization's goals and objectives
Other duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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