Patient Representative (Front Desk) - University Office, Part - Time, Thursdays and Fridays
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Salary
Rate:
Range $29,995.96 - $34,813.84
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Disability insurance
Job Description
Charlotte Eye Ear Nose & Throat Associates , P.A. (CEENTA) is a premier medical group known for providing comprehensive and ethical healthcare services in the Carolinas. Specialized in eye, ear, nose, and throat care, CEENTA has built a strong reputation for quality, integrity, and patient-centered services. The organization is committed to creating a favorable environment for delivering healthcare while supporting the wellbeing of its physicians and employees. CEENTA’s patient representatives play a crucial role in maintaining this reputation as the first point of contact for patients, ensuring a seamless, positive experience from check-in to check-out.
The Patient Representative (F... Show More
The Patient Representative (F... Show More
Job Requirements
- High school diploma or equivalent
- customer or patient-facing experience preferably in a medical office setting
- ability to work on-site
- predictable, reliable, and prompt attendance
- active and current driver’s license
- clean driving record
- consistent and reliable transportation
- polite and professional disposition
Job Qualifications
- High school diploma or equivalent
- customer or patient-facing experience preferably in a medical office setting
- proficient in EMR system
- proficient with document management system
- proficient in Microsoft Office suite
- ability to communicate professionally verbally and written
- ability to handle sensitive and confidential information
- ability to present a pleasant, professional demeanor and image
- mathematical aptitude
- typing aptitude
Job Duties
- Greet patients arriving for their appointments
- monitor patient flow to ensure patients are cared for efficiently and courteously
- collect, enter and verify patient demographic and insurance information in the electronic health records system
- schedule, reschedule and cancel patient appointments in the EHR system
- operate a multi-line telephone system and respond to voicemails timely
- complete patient check-in and check-out processes
- assist patients with kiosk usage and monitor department appointments report for errors
- collect patient balances, copays and coinsurances
- educate patients on demand statements and payment plans
- maintain applicable workqueues in the EHR system
- index documents from document management system into the EHR system
- maintain appearance of lobby and patient common areas
- demonstrate compliance with CEENTA’s policies and procedures
- maintain excellent customer service with patients and team members
- meet physical and mental demands of the position
- work on-site with reliable attendance
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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