Patient Rep (Front Desk) - Pineville - Part Time

Pineville, NC, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Salary

Rate:

Range $33,144.45 - $41,968.26

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401(k) retirement plan

Employee wellness programs

Professional development opportunities

Collaborative team environment

Job Description

Charlotte Eye Ear Nose & Throat Associates (CEENTA) is a leading medical group dedicated to providing comprehensive medical care in the areas of ophthalmology, otolaryngology, and related specialties. Established to serve the Carolinas, CEENTA prides itself on delivering quality, ethical, and compassionate health services to patients in a supportive and professional environment. With a commitment to excellence, CEENTA combines advanced medical technology with skilled practitioners to ensure every patient receives personalized and attentive care. The organization emphasizes teamwork, respect, and ongoing education to maintain its position as a premier healthcare provider in the region.

The Patient Representative (Front De... Show More

Job Requirements

High school diploma or equivalent
Experience in customer or patient-facing roles, preferably in medical office settings
Ability to work on-site during regular business hours
Proficient in electronic medical record (EMR) systems
Proficient with document management systems
Strong communication skills, both verbal and written
Ability to maintain confidentiality and handle sensitive information
Reliable transportation and punctual attendance
Ability to meet physical demands including sitting, standing, and occasional lifting up to 35 pounds
Active and current driver's license with clean driving record
Ability to work under pressure and multitask effectively

Job Qualifications

High school diploma or equivalent
Customer or patient-facing experience, preferably in a medical office setting
Proficient in electronic medical record (EMR) systems
Proficient with document management systems
Proficient in Microsoft Office suite
Ability to communicate professionally verbally and written
Ability to handle sensitive and confidential information
Ability to present a pleasant, professional demeanor and image
Mathematical aptitude
Typing aptitude

Job Duties

Greet patients arriving for their appointments
Monitor patient flow to ensure patients are cared for in the most efficient and courteous manner
Collect, enter and verify patient demographic and insurance information in the electronic health records (EHR) system
Schedule, reschedule and cancel patient appointments in the EHR system
Operate a multi-line telephone system
respond to voicemails in a timely manner
Complete patient check-in and check-out processes
Assist patients with Kiosk usage and monitor Department Appointments Report for errors
Collect patient balances, copays and coinsurances
Educate patients on demand statements and payment plans
Maintain applicable workqueues in the EHR system
Index documents from document management system into the EHR system
Maintain appearance of lobby and patient common areas
Demonstrate compliance with CEENTA's policies and procedures, including work rules and emergency action plans
Maintain excellent customer service with patients, families and other team members as well as demonstrate a willingness and ability to work collaboratively with others for concise and timely flow of information
Ability to meet the physical and mental demands of the position
The ability to work on-site
Predictable, reliable, and prompt attendance

Job Location

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