Patient Financial Service Representative-Total Heart Center-FT-Days-MRH
Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee wellness programs
Career development opportunities
Team-oriented work environment
Job Description
Memorial Healthcare System, located in Hollywood, Florida, is a leading healthcare provider dedicated to improving the health, well-being, and quality of life for the community it serves. Renowned for its unwavering commitment to patient care excellence, Memorial Healthcare System represents a holistic approach to healthcare, blending innovative medical treatments with compassionate service. This dedication is what defines The Memorial Experience, a promise that every patient receives not only advanced clinical care but also personalized attention and support throughout their healthcare journey. The organization values service, accountability, and a patient-centered approach, making it a preferred healthcare destination for many individuals requiring... Show More
Job Requirements
- High school diploma or equivalent
- One year experience in a clinical office setting, health information management, or document scanning department
- Proficient in Microsoft Office applications
- Experience with electronic health record systems
- Strong communication skills
- Ability to work under minimal supervision
- Critical thinking skills
- Ability to manage stressful situations effectively
Job Qualifications
- High school diploma or equivalent
- One year experience in a clinical office setting, health information management, or document scanning department
- Proficient in basic computer skills including Microsoft Office applications
- Experience with electronic health records (EHR) and digital imaging software
- Strong attention to detail
- Customer service experience preferred
- Effective communication skills
- Ability to work independently and under minimal supervision
- Critical thinking skills
- Decisive judgment
- Ability to work in a stressful environment
- Strong organizational skills
Job Duties
- Work department incoming referral work queue daily
- Assist patients with appointments in other specialist offices as requested/referred by physicians
- Build relationships with physicians, OR staff, and insurance representatives to facilitate scheduling duties
- Communicate with referring physician's office and clinical departments to exchange necessary information and coordinate surgical, procedural, diagnostic testing, and DME
- Assist in completing surgical orders and route as appropriate
- Meet with surgical/procedural patients or caregivers to provide information, explanations, pre-procedure instructions, and answer questions
- Schedule patient/family surgical conferences
- Perform general clerical duties including assisting front/back desk and scheduling appointments
- Assist with signing up patients/proxies for MyChart activations and Telehealth visits
- Manage physician calendars
- Review patient charts to ensure imaging and pertinent information are available to maximize appointment efficiency
- Round with patients in practice to ensure excellent patient experience
- Follow-up on reported issues and assist with service recovery
- Verify insurance benefits and obtain pre-certification/authorization as necessary
- Determine and accept required payments including co-pays and deductibles, or refer to financial counselors for follow-up
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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