Patient Experience Concierge, Concierge Services

Baptist Health is the largest not-for-profit healthcare organization in the region, operating with a vast network that includes 12 hospitals, over 28,000 employees, approximately 4,500 physicians, and 200 outpatient centers, urgent care facilities, and physician practices spread across Miami-Dade, Monroe, Broward, and Palm Beach counties. Renowned nationally and internationally, Baptist Health houses centers of excellence focusing on cancer treatment, cardiovascular care, orthopedics, sports medicine, and neurosciences. This respected healthcare system is deeply supported by philanthropy and motivated by a faith-based mission centered on medical excellence. Over the past 25 years, Baptist Health has consistently been recognized as one of Fortune's 100 Best Companies to Work For and was the most awarded healthcare system in South Florida in the 2024-2025 U.S. News & World Report Best Hospital Rankings, receiving 45 high-performing honors.

Baptist Health distinguishes itself through its people, emphasizing the creation of personal connections beyond the workplace among colleagues and meaningful relationships with patients and their families. This shared experience enriches the organization’s commitment to compassionate, high-quality care. The culture at Baptist Health is purpose-driven, and every team member contributes to making a significant positive impact, united by the shared goal of caring holistically for people.

The Patient Experience Concierge at Baptist Health serves as the hospital’s Director of First Impression. This essential role involves being the primary point of contact for patients and their families, addressing their initial needs and ensuring they receive accurate and helpful information. The concierge maintains strong relationships with supporting departments to facilitate smooth communication and service. Excellence in customer service and positive interpersonal skills are crucial, as the role requires respectful, courteous, and helpful interaction with patients across all age groups, families, community members, and hospital staff. The Patient Experience Concierge acknowledges, greets, and assists visitors, representing the hospital positively while aiming to leave a lasting, favorable first impression.

A key part of the concierge’s responsibility is serving as a liaison between the patient, family, and clinical staff, using strong communication skills to address concerns effectively. The role demands a proactive approach to resolving complaints, problems, or special needs quickly and satisfactorily. Additionally, the Patient Experience Concierge coordinates patient and guest services in the hospital's reception area, creating a welcoming and supportive environment. This position is hourly paid, with an estimated range of $16.00 to $17.84 per hour, depending on experience. This opportunity offers the chance to be an integral part of a prestigious and compassionate healthcare system, committed to improving patient experience and care quality at every level.