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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
comprehensive benefits
wellbeing support
Time away from work
Savings and retirement resources
Education support
Additional benefits
Job Description
Methodist Hospital is a prominent healthcare institution committed to delivering outstanding medical services and exceptional patient care. Part of HCA Healthcare, one of the leading health systems in the country, Methodist Hospital prides itself on investing deeply in its team members and creating a rewarding, supportive work environment. HCA Healthcare has pledged up to 300 million dollars in various support programs for its employees over the next three years, demonstrating the organization's dedication to employee welfare, professional growth, and a positive workplace culture. Methodist Hospital operates with a patient-first philosophy, focusing on empathy and excellence to ensure a superior patient... Show More
Job Requirements
- High school diploma or GED preferred
- minimum 3 year’s patient access, hotel, restaurant, retail, or customer service experience required
- previous Patient Access experience preferred
Job Qualifications
- High school diploma or GED preferred
- hospitality degree preferred
- minimum 3 year’s patient access, hotel, restaurant, retail, or customer service experience required
- previous Patient Access experience preferred
Job Duties
- Welcome patient and family members in a professional manner
- contact the nursing staff for emergency medical needs and answer patient and visitor questions
- model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations
- promote and demonstrate excellent customer service
- oversee the daily activities of the front desk and lobby areas including tidiness of the area
- greet patients upon arrival and navigate patient flow
- assist with check in process
- monitor patient registration tracker
- perform lobby rounding to ensure patients are kept aware of their wait time expectations
- perform lobby rounding to ensure lobby and waiting room area is clean, safe and comfortable for patients, family and visitors
- encourage and assist with patient enrollment in the Patient Portal
- empowerment to make decisions on their own to help a customer and escalate appropriately
- understand that our reputation is only as good as our customer’s last experience
- ensure it is the best
- consistently provide patient flow updates to PTAC leadership
- assist in resolving real-time patient concerns
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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