Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $17.00
Work Schedule
Standard Hours
Benefits
Comprehensive medical coverage
Dental benefits
vision benefits
Life insurance
Disability insurance
flexible spending accounts
Supplemental health protection plans
Free Telemedicine
free AirMed medical transportation
401(K) Plan with Match
Employee stock purchase plan
Fertility and family building benefits
Adoption assistance
Child and elder care referral services
Pet insurance
legal counseling
Education Assistance
Paid Time Off
Employee Health Assistance Fund
Job Description
HCA Houston Healthcare Conroe is a leading healthcare institution committed to providing exceptional medical care and support to the residents of Conroe and surrounding communities. As part of the larger HCA Healthcare network, one of the nation’s most trusted and respected healthcare providers, HCA Houston Healthcare Conroe emphasizes a patient-centered approach in all aspects of its operations. With a strong focus on community engagement, cutting-edge technology, and a compassionate workforce, this facility ensures that every patient receives the highest standards of care and attention. HCA Healthcare has invested heavily in initiatives aimed at enhancing the work environment and professional development... Show More
Job Requirements
- High school diploma or GED preferred
- minimum 3 years patient access, hotel, restaurant, retail, or customer service experience required
- previous Patient Access experience preferred
Job Qualifications
- High school diploma or GED preferred
- hospitality degree preferred
- minimum 3 years patient access, hotel, restaurant, retail, or customer service experience required
- previous Patient Access experience preferred
Job Duties
- Welcome patient and family members in a professional manner
- contact the nursing staff for emergency medical needs and answer patient and visitor questions
- model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations
- promote and demonstrate excellent customer service
- oversee the daily activities of the front desk and lobby areas including tidiness of the area
- greet patients upon arrival, and navigate patient flow
- assist with check in process
- monitor patient registration tracker
- perform lobby rounding to ensure patients are kept aware of their wait time expectations
- perform lobby rounding to ensure lobby and waiting room area is clean, safe and comfortable for patients, family and visitors
- encourage and assist with patient enrollment in the Patient Portal
- empowerment to make decisions on their own to help a customer
- escalate appropriately
- understand that our reputation is only as good as our customer's last experience
- ensure it is the best
- consistently provide patient flow updates to PTAC leadership
- assist in resolving real-time patient concerns
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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