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Patient Experience Concierge

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $14.00 - $19.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
flexible scheduling

Job Description

Harbor Hospital is a reputable healthcare facility known for its commitment to providing exceptional medical services and compassionate care to the community. Located in a accessible area, Harbor Hospital offers a wide range of medical specialties and is dedicated to improving patient outcomes through innovative treatments and patient-centered approaches. The hospital boasts state-of-the-art technology, a team of expert healthcare professionals, and a supportive environment that prioritizes the well-being of both patients and staff. As a full-service hospital, it caters to diverse patient needs, including emergency care, surgical services, inpatient and outpatient care, and specialized programs tailored to chronic conditions and... Show More

Job Requirements

  • High school diploma or equivalent
  • Prior experience in healthcare or customer service roles preferred
  • Ability to work full-time Monday through Friday from 3:00 pm to 11:00 pm
  • Strong communication skills
  • Ability to work in a fast-paced emergency room environment
  • Demonstrated ability to collaborate with multidisciplinary teams
  • Commitment to patient-centered care

Job Qualifications

  • Excellent customer service skills
  • Strong communication and interpersonal skills
  • Ability to work collaboratively in a team setting
  • Knowledge of patient care principles
  • Experience in a healthcare or hospital setting preferred
  • Ability to handle sensitive patient and family interactions with empathy
  • Proactive problem-solving skills

Job Duties

  • Work with care team to address patient personal needs
  • Provide support to patients and families ensuring their involvement and informed status
  • Facilitate effective communication among care team members, patients, and families
  • Address patient and family concerns proactively
  • Collaborate with ancillary team members, clinicians, and leaders
  • Maintain a positive patient experience environment
  • Contribute to a supportive and team-oriented workplace

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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