Patient Experience Concierge

San Antonio, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Range $14.00 - $18.00

Work Schedule

Standard Hours

Day Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

flexible spending accounts

401(k)

Job Description

Methodist Hospital Texsan is part of the esteemed HCA Healthcare network, one of the world’s leading providers of healthcare services focused on delivering exceptional patient care and fostering community wellbeing. With a legacy of ethical practices and a commitment to serving both patients and caregivers alike, Methodist Hospital Texsan exemplifies the values of compassion, innovation, and excellence in healthcare. As an institution dedicated to improving health outcomes, the hospital also strongly supports the professional growth and personal development of its employees through comprehensive benefits and training programs.

HCA Healthcare employs a family of over 270,000 dedicated professionals, including the Paral... Show More

Job Requirements

High school diploma or GED preferred
minimum 3 years patient access or customer service experience required
strong communication and customer service skills
ability to manage multiple tasks simultaneously
prior hospitality or retail experience a plus
previous patient access experience preferred

Job Qualifications

High school diploma or GED preferred
hospitality degree preferred
minimum 3 year’s patient access, hotel, restaurant, retail, or customer service experience required
previous Patient Access experience preferred

Job Duties

Oversee the daily activities of the front desk and lobby areas including tidiness of the area
greet patients upon arrival and navigate patient flow
assist with check in process
monitor patient registration tracker
perform lobby rounding to ensure patients are kept aware of their wait time expectations
perform lobby rounding to ensure lobby and waiting room area is clean, safe and comfortable for patients, family and visitors
encourage and assist with patient enrollment in the Patient Portal
empowerment to make decisions on their own to help a customer
escalate appropriately
understands that our reputation is only as good as our customer's last experience
ensure it is the best
consistently provide patient flow updates to PTAC leadership
assist in resolving real-time patient concerns

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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