Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $20.00 - $30.00
Work Schedule
Day Shifts
Benefits
Comprehensive medical coverage
Dental Insurance
Vision Insurance
401(k) retirement plan
Employee stock purchase plan
Paid Time Off
Employee assistance program
Job Description
HCA HealthONE Rose is a part of HCA Healthcare, one of the largest healthcare service providers in the United States. HCA Healthcare is renowned for its commitment to caring for patients with purpose and integrity, dedicating itself to offering exceptional medical services while fostering a compassionate environment. The organization is committed to creating a workplace where employees feel valued and supported through comprehensive benefits, career development opportunities, and a culture of respect and inclusion. HCA Healthcare has received numerous accolades, including recognition as one of the World's Most Ethical Companies by the Ethisphere Institute, affirming its dedication to ethical practices... Show More
Job Requirements
- High school diploma or GED preferred
- Minimum 3 years patient access, hotel, restaurant, retail, or customer service experience required
- Previous patient access experience preferred
- Ability to communicate professionally and compassionately
- Ability to work in a fast-paced environment
- Strong interpersonal and decision-making skills
- Commitment to providing excellent customer service
Job Qualifications
- High school diploma or GED preferred
- Hospitality degree preferred
- Minimum 3 years experience in patient access, hotel, restaurant, retail, or customer service
- Previous patient access experience preferred
Job Duties
- Welcome patient and family members in a professional manner
- Contact nursing staff for emergency medical needs and answer patient and visitor questions
- Model AIDET guidelines in all interactions and ensure adherence to patient experience expectations
- Promote and demonstrate excellent customer service
- Oversee daily activities of front desk and lobby including tidiness
- Greet patients upon arrival and navigate patient flow
- Assist with check-in process and monitor patient registration tracker
- Perform lobby rounding to update patients on wait times and ensure lobby safety, cleanliness, and comfort
- Encourage and assist with patient enrollment in the Patient Portal
- Empowered to make decisions to assist customers and escalate appropriately
- Ensure each patient has the best experience and provide patient flow updates to leadership
- Assist in resolving real-time patient concerns
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities
Jobs By Filter