Patient Dining Services Manager 2

Sodexo is a global leader in food services and facilities management, dedicated to improving quality of life and contributing to the well-being of the communities where it operates. The company partners with a wide range of clients across various sectors including healthcare, education, corporate, and government institutions, delivering integrated solutions that encompass food service, catering, facilities management, and other support services. Sodexo's commitment to excellence is reflected in its focus on safety, sustainability, and customer satisfaction, making it a reliable and valued partner worldwide.

At Sodexo, the core mission is to create a better everyday for everyone, fostering environments where clients and employees alike can thrive. The company's values emphasize diversity, inclusion, fairness, and respect, ensuring that every team member is treated with dignity and has opportunities for personal and professional growth. Sodexo invests in its workforce by offering comprehensive training, career development programs, and benefits that enhance the quality of life for employees. This commitment solidifies the company's reputation as an employer of choice in the food service and facilities management industry.

Sodexo is currently seeking an experienced Patient Services Manager 2 to manage food service operations at ChristianaCare Wilmington Hospital in Wilmington, Delaware. ChristianaCare Wilmington Hospital is the second largest hospital in the ChristianaCare health system, featuring 350 inpatient beds and a wide variety of outpatient services. Serving the tri-state area including Maryland, Pennsylvania, and Delaware, the hospital is renowned for its high standards of patient care and has earned recognition as one of the top 100 Health Systems in the United States. Delaware itself is rated as the top state for healthcare in the country, reinforcing the quality and importance of this healthcare institution.

The role of Patient Services Manager 2 places you at the forefront of enhancing the patient dining experience within this busy hospital environment. This high-paced, high-volume position requires someone who naturally works well with teams, supports their colleagues, and strives for excellence in service delivery. The typical schedule for this position is Monday through Friday, from 5:30 a.m. to 3 p.m., with every fifth weekend rotation. This role offers a competitive salary based on education, experience, skills, and training.

In this leadership position, you will be responsible for evaluating and developing service levels targeted to exceed patient and customer satisfaction. You will oversee the daily operations of Sodexo's Patient Dining Program including meal rounding and service recovery, ensuring that all standards are met and that regulatory inspections and audits are successful. Collaborating closely with clinical staff, food service teams, and interdisciplinary departments, you will continuously work to enhance the overall patient experience.

Additionally, this role involves performing tray assessments to confirm food quality, presentation, and tray accuracy. You will directly supervise hourly associates, providing development opportunities and managing employee performance to maintain a motivated and effective team.

Sodexo offers a comprehensive benefits package alongside fair and equitable compensation, recognizing the value that skilled and dedicated professionals bring to the organization. Benefits include medical, dental, vision care, wellness programs, a 401(k) plan with matching contributions, paid time off, company holidays, career growth opportunities, and tuition reimbursement. Detailed benefits information is provided upon hire to ensure new employees understand and utilize these valuable offerings.

Sodexo embodies a culture that values your unique contributions, ideas, and voices. The company fosters an inclusive workplace where all employees feel valued and respected, with a steadfast commitment to providing equal employment opportunities regardless of race, color, religion, gender identity, disability, or any other legally protected status. Sodexo also supports applicants who may need assistance during the application process, demonstrating its dedication to accessibility and fairness.

In summary, the Patient Services Manager 2 role at Sodexo represents a significant opportunity to impact patient satisfaction and operational excellence at a leading healthcare facility. Those who thrive in fast-paced environments, collaborate effectively, and pursue continuous improvement will find this role rewarding and impactful. Joining Sodexo means becoming part of a global network dedicated to bettering lives and sustaining communities through exceptional service and innovation.