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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.25 - $19.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Professional development opportunities
Employee assistance program
Job Description
St. Luke's University Health Network is a renowned healthcare organization committed to providing exceptional medical care, education, and community service. With a strong reputation for excellence, St. Luke's prioritizes the well-being of its patients and the professional growth of its employees. The organization's mission focuses on delivering comprehensive care to the sick and injured, educating healthcare providers such as physicians and nurses, and enhancing access to healthcare services in the communities it serves. St. Luke's is distinguished by its commitment to providing care regardless of a patient's ability to pay, reflecting its dedication to inclusivity and community health improvement. As... Show More
Job Requirements
- High school graduate or equivalent
- Minimum one year of practice-based experience or similar healthcare setting preferred
- Customer service experience preferred
- Ability to sit, stand, and walk for extended periods up to 8 hours
- Ability to use fingers continually for patient care, writing, and computer entry
- Ability to lift up to 25 pounds occasionally
- Ability to push carts up to 30 pounds occasionally
- Ability to push wheelchairs with patients weighing up to 325 pounds occasionally
- Ability to stoop, bend, and reach above shoulder level
- Ability to hear normal conversation and have good near and peripheral vision
Job Qualifications
- High school graduate or equivalent
- Preference given to graduates of administrative training programs
- Minimum one year practice-based or similar healthcare setting experience preferred
- Customer service experience preferred
- Excellent communication, facilitation, and presentation skills
- Focused on compliance
- Demonstrates continuous growth
- Quality-driven
- Service-oriented
- Excels at time management
- Ability to communicate clearly and concisely to patients
- Ability to listen, express compassion and empathy, and communicate with a patient-centric mindset
Job Duties
- Engages patients in a polite, prompt, and compassionate manner during all practice-based patient interactions
- Performs clerical service delivery functions including check-in, patient consent, check-out, pre-registration, real-time eligibility verification, registration, MyChart education, appointment and testing scheduling at check-out, point of service payment collection, and addressing patient inquiries
- Delivers waiting room concierge service and provides hands-on support to patients utilizing the kiosk check-in process
- Facilitates practice opening and closing procedures, maintenance of practice cleanliness, processing of incoming mail and deliveries, cash management and reconciliation, and prompt scanning and indexing of incoming faxes
- Supports other practice-based team members by promptly addressing in-basket clerical pool messages
- Partners with Access Center Patient Engagement Partners to address time-sensitive scheduling requests
- Facilitates connection from Access Center Clinical Triage Specialists to practice-based care team members for urgent clinical inquiries
- Maintains a solution-oriented and creative mindset to anticipate and address patient needs by collaborating with other organizational departments
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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