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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.25 - $19.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
employee wellness program
Job Description
St. Luke's University Health Network is a renowned provider of comprehensive healthcare services committed to delivering outstanding patient care, education, and community support. As an organization, St. Luke's values the skills, experience, and compassion of its employees, recognizing them as the most valuable asset in fulfilling its mission. The Network operates with an unwavering commitment to excellence in caring for the sick and injured, educating physicians, nurses, and other healthcare providers, and improving access to quality care for all patients, regardless of their ability to pay. St. Luke's is dedicated to fostering a supportive, collaborative, and service-oriented work environment where... Show More
Job Requirements
- High school diploma or equivalent
- minimum one year of experience in a healthcare or similar customer service setting preferred
- ability to sit, stand, and walk for extended periods up to 8 hours
- continual use of fingers for patient care, writing, and computer entry
- ability to lift up to 25 pounds occasionally
- ability to push carts with supplies up to 30 pounds occasionally
- ability to push wheelchairs with patients weighing up to 325 pounds occasionally
- ability to stoop, bend, and reach above shoulder level regularly
- capacity to hear normal conversation and good general, near, and peripheral vision
Job Qualifications
- High school graduate or equivalent
- graduates of administrative training programs preferred
- minimum one year practice-based experience or in a similar healthcare setting preferred
- customer service experience preferred
- excellent communication, facilitation, and presentation skills
- focused on compliance
- demonstrates continuous growth
- quality-driven
- service-oriented
- excels at time management
- ability to communicate to patients concisely and clearly
- ability to listen, express compassion and empathy, and communicate with a patient-centric mindset
Job Duties
- Engages patients in a polite, prompt, and compassionate manner during all practice-based patient interactions
- Performs clerical service delivery functions with patients, including check-in, patient consent, check-out, pre-registration and real-time eligibility verification, registration, MyChart education, appointment/testing scheduling at check-out, point of service payment collection, and addressing patient inquiries such as form and medical record requests
- Delivers waiting room concierge service and provides hands-on support to patients utilizing the kiosk check-in process
- Facilitates practice opening and closing procedures, maintenance of practice cleanliness, processing of incoming mail and deliveries, cash management and reconciliation, and prompt scanning and indexing of incoming faxes
- Supports other practice-based team members by promptly addressing in-basket clerical pool messages
- Partners with Access Center Patient Engagement Partners to address time-sensitive scheduling requests
- Promptly facilitates connection from Access Center Clinical Triage Specialists to practice-based care team members for time-sensitive clinical inquiries
- Maintains a solution-oriented and creative mindset to effectively anticipate and tend to patient needs by partnering with other organizational team members and departments
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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