Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $19.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
flexible scheduling
Professional development opportunities
Job Description
Best Upon Request Corporate, Inc. (BEST) is a Great Place to Work-Certified company seven years in a row, headquartered in Cincinnati, Ohio. As a nationally recognized provider of concierge services offered as employee benefits and patient amenities, BEST creates life-enriching experiences for its clients, customers, team members, and the community. The company serves a diverse range of industries including finance, technology, insurance, consulting, manufacturing, distribution, and healthcare. BEST is committed to fostering a high-trust, collaborative, and values-based workplace where every team member can thrive. The organization prioritizes comprehensive total rewards focused on well-being and embodies core values such as trustworthiness,... Show More
Job Requirements
- must have at least a high school diploma or equivalent
- at least one year experience in customer service
- proficient in Microsoft Office applications including Outlook, Word, and Excel
- ability to operate point-of-sale technology platforms accurately
- must be compassionate, empathetic, and possess a servant heart
- must tolerate high stress and emotional situations
- must have excellent communication skills
- must be creative and solutions-oriented
- must be transparent and values-driven
- ability to handle multiple service requests and deliver timely service
- must pass a background check and drug screen
- must have a valid driver's license, reliable transportation, and maintain vehicle insurance coverage
Job Qualifications
- at least one year experience with three to five years preferred in a fast-paced customer service environment
- proficient in Microsoft Office primarily Outlook, Word, and Excel
- proficient with point-of-sale technology platforms with a strength in data entry accuracy
- servant hearted, compassionate, respectful, empathetic, approachable, personable, and humble
- stress tolerant with ability to be exposed to high stress, emotional situations
- passionate about supporting people
- detail oriented and committed to accuracy
- excellent verbal and written communication skills
- creative, curious, and solutions-minded
- transparent, authentic, positive, values-driven, and an excellent listener
- high level of interpersonal skills to handle dynamic customer situations with demonstrated poise, tact, and professionalism
- ability to manage multiple service requests and deliver on time
Job Duties
- fulfilling customer services and patient needs such as rounding to patients, providing care and comfort, errand running
- accurately capturing service activity within BEST's service management platform
- living out BEST's core values at work including being trustworthy, compassionate, resourceful, focusing on results and creating value
- maintaining poise, tact, and professionalism in dynamic customer situations
- managing multiple service requests and responding effectively and delivering on time
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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