Patient Concierge, OBGYN

St. Luke's University Health Network is a renowned healthcare system known for its unwavering commitment to excellence in patient care, education, and community service. As a comprehensive network, St. Luke's provides services including caring for the sick and injured, educating physicians, nurses, and other healthcare providers, and improving healthcare access across diverse communities. Their mission emphasizes delivering high-quality health services to all patients, regardless of their ability to pay, reflecting a strong dedication to compassion, inclusivity, and superior medical standards. The organization takes immense pride in the skills, experience, and compassion of its employees, recognizing them as its most valuable asset in achieving these goals. Each employee contributes to satisfying the network's mission by fostering a culture centered on excellence and empathy in healthcare delivery.

The Patient Concierge role at St. Luke's University Health Network is a critical position within the practice-based administrative team, designed for individuals who are passionate about patient advocacy and creating exceptional patient experiences. This role is instrumental in driving a patient-centric culture by serving as a compassionate liaison between patients and healthcare providers. The Patient Concierge ensures seamless administrative and patient support services from the moment a patient interacts with the practice to their departure. Responsibilities include welcoming patients with politeness and urgency, providing hands-on assistance with the electronic check-in kiosk, and managing clerical functions such as patient check-in/out, consent acquisition, pre-registration, eligibility verification, appointment scheduling, and point-of-service payment collection.

Additionally, this role requires facilitating practice operations such as opening and closing procedures, maintaining cleanliness, handling mail and deliveries, managing cash reconciliation, and facilitating communication between clinical teams and patient access centers. The Patient Concierge must effectively address patient inquiries and requests, demonstrate a solution-oriented mindset, and collaborate seamlessly with organizational departments to anticipate and meet patient needs. The position demands excellent communication, compassion, attention to compliance, and a commitment to continuous growth and quality-driven service. Physical requirements include standing, sitting, and walking for long periods, use of hands for patient care and computer tasks, occasional lifting, and the ability to hear, see, and respond to patients attentively. This role typically requires a high school diploma or equivalent, with preference given to candidates with healthcare administrative training and relevant experience. The Patient Concierge position not only contributes to operational efficiency but also plays a vital role in enhancing the overall patient journey, making it a rewarding opportunity for those dedicated to improving healthcare experiences within a respected health network.