Patient Concierge, OBGYN

St. Luke's University Health Network is a renowned healthcare organization committed to delivering exceptional medical care and fostering a patient-centric environment. With a strong emphasis on excellence, compassion, and community service, St. Luke's serves as a leading health network dedicated to improving access to high-quality care for all individuals, regardless of their financial situation. The organization prides itself on its skilled and experienced employees, who are considered its most valuable asset, working collectively to fulfill its mission of caring for the sick and injured, educating healthcare professionals, and driving innovations in patient care.

As a vital part of this progressive healthcare network, the Patient Concierge role is designed to serve as a passionate advocate for patients, ensuring that each individual receives personalized, compassionate, and prompt service. This role is fundamentally focused on creating a unique and exceptional patient experience while promoting a culture centered on patient needs. The Patient Concierge will not only assist with administrative and clerical services such as check-in, registration, appointment scheduling, and payment collection but also engage with patients to address inquiries and provide empathetic support throughout their visit.

The position demands a dynamic individual who can perform a variety of tasks effectively, from managing front desk operations and facilitating real-time eligibility verification to supporting patients with technology like kiosk check-ins. Additionally, the Patient Concierge plays a crucial role in maintaining the cleanliness and operational readiness of the practice environment, handling mail and deliveries, and managing cash reconciliation duties.

Moreover, this role requires close collaboration with internal teams such as the Access Center Patient Engagement Partners and Clinical Triage Specialists to facilitate timely and efficient patient scheduling and clinical communication. The ideal candidate must demonstrate a solution-oriented mindset, anticipating patient needs proactively and partnering with other healthcare team members and departments to deliver comprehensive support.

This position necessitates physical stamina and the ability to perform tasks requiring extended periods of sitting, standing, and walking. The Patient Concierge should be comfortable handling light lifting and pushing duties as part of their responsibilities. Educational background requires a high school diploma or equivalent, with preferences given to candidates who have completed administrative training programs. Previous experience in a healthcare or similar environment is advantageous, combined with strong customer service skills.

Outstanding communication skills, compliance orientation, continuous personal growth, and a commitment to delivering quality service with empathy and patient-centric focus are essential competencies for success in this role. St. Luke's University Health Network values diversity and equal opportunity, offering a supportive work culture where employees are empowered to make a meaningful difference in patients' lives every day. This employment opportunity not only meets the immediate needs of the healthcare system but also aligns with long-term career development for those dedicated to health services and patient satisfaction. The Patient Concierge position is ideally suited for compassionate, detail-oriented professionals seeking to contribute positively to a leading healthcare network and expand their expertise in patient support and administrative excellence.