Patient Concierge - Neurology

St. Luke's University Health Network is a respected healthcare organization known for its commitment to providing exceptional care to patients across the communities it serves. As a prominent healthcare provider, St. Luke's emphasizes the skills, experience, and compassion of its workforce as the foundation of its mission. The network is dedicated to delivering outstanding medical services, educating healthcare professionals including physicians and nurses, and improving healthcare accessibility regardless of a patient’s financial situation. Employees at St. Luke’s are considered the most valuable asset, working individually and collectively to fulfill the organization's mission with unwavering dedication and a focus on excellence.

The Patient Concierge role at St. Luke’s goes beyond traditional administrative support by serving as a passionate patient advocate who enhances the overall patient experience. This position is integral to fostering a patient-centric culture in the healthcare environment. The Patient Concierge manages various practice-based administrative and patient support tasks, ensuring every patient interaction is handled with politeness, promptness, and compassion. This role includes a broad range of responsibilities such as patient check-in and check-out processes, real-time eligibility verification, patient consent collection, appointment scheduling, and education regarding the use of MyChart services.

In this role, the Patient Concierge also delivers exceptional waiting room concierge services, supports patients with kiosk check-in, and helps maintain the cleanliness and operational readiness of the practice environment. Additional duties involve processing mail and deliveries, managing cash transactions, responding to in-basket clerical messages, and collaborating with the Access Center and care teams to address time-sensitive patient and clinical inquiries. This position requires a solution-oriented mindset to anticipate and meet patient needs creatively. Physical demands include extended periods of sitting, standing, and walking, as well as occasional lifting and pushing. The role requires excellent communication skills, a compassionate demeanor, and the ability to listen and express empathy effectively.

The Patient Concierge position typically requires a high school diploma or equivalent, with preference given to candidates who have completed administrative training programs and who possess prior practice-based or healthcare customer service experience. Strong competencies in communication, compliance, time management, and patient-focused service are essential. St. Luke’s values continuous growth and quality-driven performance in its employees, creating a supportive environment where patient care is the highest priority. Employment as a Patient Concierge at St. Luke’s provides an opportunity to work in a dynamic healthcare setting committed to professionalism and patient-centered care.