Patient Concierge Memphis

Best Upon Request Corporate, Inc. (BEST) is a distinguished, values-driven company based in Cincinnati, Ohio, recognized as a Great Place to Work for eight consecutive years. As a national provider of concierge services, BEST specializes in enhancing employee and patient experiences by offering exceptional concierge programs tailored to various industries including finance, technology, insurance, consulting, manufacturing, distribution, and notably healthcare. BEST’s commitment to fostering a culture of well-being and trust among its team members is evident through its comprehensive total rewards program and an environment that encourages collaboration and professional growth. This emphasis on people as the company’s greatest asset defines the ethos of BEST and reflects in its dedicated service approach.

The role of Patient Concierge at BEST is integral to its mission of improving the healthcare experience for patients and their families within client hospitals. This full-time position is designed to provide compassionate and attentive service, acting as a vital link between the hospital environment and patient needs. Scheduled shifts may vary and include options from 10:30 a.m. to 7:00 p.m. Monday through Friday or 9:00 a.m. to 5:30 p.m. Saturday through Sunday, depending on operational requirements. Reporting to the Patient Concierge Manager, this non-exempt role requires a person with a servant-hearted, empathetic, and approachable demeanor who thrives in a fast-paced healthcare setting.

The Patient Concierge's primary objective is to deliver excellent customer service by fulfilling the diverse needs of patients and their families. Responsibilities include rounding to check on patients, providing care and comfort, running errands, and using BEST’s service management technology to accurately document service activities. This role demands high levels of interpersonal skills, stress tolerance, and the ability to handle dynamic situations with poise and professionalism. A successful Patient Concierge at BEST will demonstrate transparent, authentic, and solution-oriented characteristics, playing a pivotal role in alleviating stress and enhancing patient satisfaction.

Beyond the core duties, this role is vital in living BEST's core values at work—being trustworthy, compassionate, resourceful, focused on results, and committed to creating value. The Patient Concierge is a key player in executing a seamless patient service experience, helping to manage non-clinical patient needs while contributing positively to the organizational culture. This position not only requires technical proficiency but also deeply values emotional intelligence and a genuine passion for supporting people during vulnerable times. Overall, the Patient Concierge role offers a meaningful career opportunity for individuals dedicated to making a difference in healthcare through exceptional service and heartfelt compassion.