Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $19.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee wellness program
Life insurance
Professional development opportunities
Job Description
Best Upon Request Corporate, Inc. (BEST) is a nationally recognized, Great Place to Work-Certified company for seven consecutive years. Headquartered in Cincinnati, Ohio, BEST specializes in providing concierge services as an employee benefit and as a patient amenity, deeply committed to enhancing the life experiences of its clients, customers, team members, and the broader community. Serving diverse industries such as finance, technology, insurance, consulting, manufacturing, distribution, and healthcare, BEST is a values-driven organization prioritizing comprehensive total rewards and well-being for its employees. This approach fosters a high-trust and highly collaborative workplace where each team member can thrive. BEST is proud... Show More
Job Requirements
- high school diploma or equivalent
- at least one year of relevant customer service experience
- ability to stand, sit, and walk for extended periods
- ability to move, lift, carry, push, and pull objects weighing up to 50 pounds
- pass background check and drug screening
- valid driver's license
- reliable transportation
- maintain required vehicle insurance coverage
- ability to work flexible shifts including weekends
- stress tolerance and emotional resilience
Job Qualifications
- at least one year of experience in a fast-paced customer service environment
- proficient in Microsoft Office including Outlook, Word, and Excel
- proficient with point-of-sale technology platforms
- exceptional verbal and written communication skills
- strong interpersonal skills including tact, professionalism, and poise
- detail oriented and committed to accuracy
- compassionate, empathetic, personable, and humble
- ability to manage multiple tasks and deliver quality service on time
- transparent, authentic, and positive
- creative and solutions minded
Job Duties
- fulfill customer service and patient needs such as rounding to patients, providing care and comfort, errand running
- accurately capture service activity within the service management platform
- live out the company’s core values including trustworthiness, compassion, resourcefulness, focus on results, and value creation
- manage multiple service requests effectively
- communicate clearly and professionally with patients and families
- maintain poise and tact in high stress and emotional situations
- collaborate with the patient concierge manager and team members
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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