Patient Concierge Assistant

Medpace is a leading full-service clinical contract research organization (CRO) specializing in Phase I-IV clinical development services for the biotechnology, pharmaceutical, and medical device industries. Established with the mission to accelerate the global development of safe and effective medical therapeutics, Medpace operates with a scientific and disciplined approach that leverages local regulatory and therapeutic expertise across key areas such as oncology, cardiology, metabolic disease, endocrinology, central nervous system disorders, anti-viral, and anti-infective therapies. Headquartered in Cincinnati, Ohio, Medpace employs over 5,000 professionals across more than 40 countries worldwide, reflecting its extensive global reach and commitment to advancing healthcare and patient outcomes worldwide.

Medpace’s workplace culture is grounded in core values summarized by the mantra: People. Purpose. Passion. Make a Difference Tomorrow. Join Us Today. Over the past 30 years, their work has positively impacted the lives of countless patients and families battling numerous diseases across various therapeutic areas. They emphasize making a meaningful difference through clinical research that ultimately improves the quality of life for people living with illness and disease worldwide.

Currently, Medpace is seeking a motivated and detail-oriented full-time Office-Based Assistant to join their Patient Recruitment & Retention team at their Cincinnati, Ohio campus. This role plays an instrumental part in supporting Patient Travel Coordinators and Managers by facilitating patient travel and payment services throughout their clinical trial journey. The assistant will provide essential day-to-day project support activities, including maintaining project-related files, communicating with clinical research staff and patients, and assisting with financial reconciliations related to travel expenses.

The position involves critical administrative responsibilities that uphold Medpace’s commitment to precision and patient care. Administrative duties include processing patient reimbursements, scheduling travel arrangements, maintaining tracking databases and spreadsheets for study activities, and assisting various Patient Recruitment & Retention functions on ad hoc projects. This role requires an individual with excellent organizational skills, the ability to prioritize tasks effectively and communicate proficiently both orally and in writing. Experience with Microsoft Office 365 applications, especially Outlook, Excel, and PowerPoint, is essential for managing the coordination tasks effectively.

As a vibrant part of Medpace’s global team, the successful candidate will need to demonstrate a proactive approach, the ability to quickly interpret policies, and an aptitude for applying procedures to ensure smooth project execution. This opportunity offers the chance to work within an innovative healthcare environment that values a flexible work setting and supports employee growth, wellness, and community involvement. Medpace’s Cincinnati campus offers numerous perks such as competitive PTO packages starting at over 20 days, employee appreciation events, health and wellness programs, community service involvement, discounts for local attractions and sports events, a modern ecofriendly work environment with an on-site fitness center, structured career paths, and discounted tuition for UC online programs.

This role is ideal for individuals who are self-starters, enjoy contributing to meaningful healthcare initiatives, and want to grow their careers in the clinical research industry. By joining Medpace’s Patient Recruitment & Retention team, candidates become part of a globally respected organization dedicated to accelerating medical advancements and improving patient experiences at every step of the clinical trial process.