Patient Concierge, Allentown Allergy

St. Luke's University Health Network is a renowned healthcare organization dedicated to providing exceptional medical care, education, and community service. Recognized for its unwavering commitment to excellence, the network serves a diverse population by delivering compassionate care to the sick and injured. The organization is also deeply involved in educating physicians, nurses, and other healthcare providers, ensuring the continuation of high standards in medical practice. St. Luke's is steadfast in improving access to care for all individuals, regardless of their ability to pay, embodying a patient-first philosophy that influences every aspect of its operations. With a workforce that values skill, experience, and compassion, St. Luke's prides itself on the dedication and professionalism of its employees who are considered the organization's most valuable asset. The network fosters a collaborative environment where team members work together to fulfill its mission of excellence in healthcare delivery and education.

The role of Patient Concierge at St. Luke's University Health Network is pivotal in enhancing the patient experience by serving as a passionate advocate and support resource. This position is integral in fostering a patient-centric culture, emphasizing courtesy, empathy, and efficiency in all patient interactions within practice-based settings. A Patient Concierge engages with patients promptly and compassionately, performing essential clerical services such as check-in, consent acquisition, check-out, registration, eligibility verification, MyChart education, appointment scheduling, and payment collection. The role also entails delivering concierge services in waiting areas, supporting patients with kiosk check-in processes, and facilitating operational procedures including practice opening and closing, mail processing, cash management, and document scanning.

Beyond administrative duties, the Patient Concierge plays a critical role in coordination and communication by addressing inbound clerical messages, collaborating with Access Center patient engagement partners, and bridging communication between clinical triage specialists and care teams for urgent inquiries. This position requires a solution-oriented and creative mindset to anticipate and meet patient needs effectively by partnering with various departments across the organization. The role demands physical stamina, including extended periods of sitting, standing, walking, frequent use of hands for detailed tasks, occasional lifting and pushing of supplies or wheelchairs, and the physical ability to perform tasks requiring bending, stooping, and reaching.

Candidates for this role should possess at least a high school diploma or equivalent, with preference for graduates of administrative training programs. A minimum of one year of practice-based experience or similar healthcare setting experience is preferred, alongside customer service expertise. Key competencies include excellent communication, compliance focus, continuous growth orientation, quality-driven approach, service orientation, time management skills, concise and clear patient communication abilities, and the capacity to express compassion and empathy with a patient-centric outlook. St. Luke's values detailed and accurate application submissions, encouraging applicants to include comprehensive employment history, resumes, and relevant certifications or licenses. As an equal opportunity employer, St. Luke's promotes inclusion and diversity in its hiring practices, ensuring a supportive environment for all employees.