Patient Concierge, Allentown Allergy

St. Luke's University Health Network is renowned for its commitment to providing high-quality healthcare services while fostering an environment of compassion, respect, and excellence. The organization is dedicated to improving the health and well-being of the communities it serves through comprehensive medical care, patient advocacy, and education. With a mission that emphasizes caring for the sick and injured, educating healthcare providers, and enhancing access to care regardless of a patient's ability to pay, St. Luke's stands as a pillar of healthcare excellence and community support. The network prides itself on the skills, experience, and compassion of its employees, recognizing them as its most valuable asset. The collaborative efforts of its workforce ensure that St. Luke's maintains its unwavering commitment to excellence and patient-centered care.

The Patient Concierge role at St. Luke's is a pivotal position focused on enhancing the patient experience. This role serves as a passionate patient advocate who embodies the organization's patient-centric culture. The Patient Concierge handles a variety of administrative and support functions to ensure a seamless and exceptional interaction for patients during their visits. From greeting patients in a polite and compassionate manner to performing clerical duties such as check-in, registration, consent, appointment scheduling, and point-of-service payment collection, the Concierge plays a significant role in streamlining operational procedures within the healthcare practice. This position also involves facilitating the use of technology like kiosks for patient check-in, managing waiting areas, and supporting practice opening and closing procedures. Additionally, the Patient Concierge collaborates with other healthcare team members and organizational departments to swiftly address patient inquiries and time-sensitive clinical requests, demonstrating a solution-oriented and creative mindset that anticipates and meets patient needs efficiently.

Ideal candidates for this role are those who possess excellent communication skills, a strong service orientation, and the ability to work both independently and as part of a dynamic healthcare team. The role requires the physical stamina to be on feet for extended periods and perform tasks involving the use of upper extremities, occasionally lifting or moving items and assisting patients as necessary. As a Patient Concierge, contributing positively to the patient journey and ensuring compliance with healthcare protocols are of utmost importance. St. Luke's commitment to employee development and patient care excellence makes this an exciting opportunity for individuals passionate about healthcare service and patient engagement.