Patient Concierge

Concierge Dental Group is a locally owned and operated dental organization serving Western New York through five modern, technology-driven dental offices. Our practice combines advanced dental technology, AI-assisted systems, and a patient-first philosophy to provide exceptional experiences for both patients and team members. Unlike large corporate dental groups, our leadership team is actively involved in daily office operations, providing consistent support, training, and meaningful opportunities for growth to all staff members. We pride ourselves on fostering a collaborative and supportive environment where innovation and patient care go hand in hand, allowing us to deliver personalized dental services in a welcoming atmosphere.

We are currently seeking a Patient Concierge to join our dynamic team at Concierge Dental Group. This is more than just a front desk position; it is a pivotal role that directly influences patient satisfaction, office productivity, and the overall growth of our practice. As a Patient Concierge, you will act as the first point of contact for patients, serving as their guide through the complexities of dental care. You will be responsible for welcoming patients warmly, managing appointment scheduling, assisting with treatment coordination and financial arrangements, and ensuring seamless patient flow throughout the day.

This role requires a professional who thrives in a fast-paced environment where no two days are alike. The Patient Concierge contributes significantly to maintaining filled and productive provider schedules, confirming appointments, managing recall systems, collecting payments, and updating patient records accurately. Beyond administrative duties, you will be coordinating with clinical and administrative teams to ensure a smooth and efficient operation, all while providing a five-star experience from the very first phone call to patient checkout.

We offer competitive hourly pay ranging from $18 to $23 based on experience, generous benefits including health, dental, vision, and 401(k) plans, paid time off, and comprehensive continuing education and professional development programs. Our dedication to employee growth is demonstrated through clear advancement pathways, including potential progression from Patient Concierge to Treatment Coordinator, Office Manager, and even regional leadership roles within the organization.

At Concierge Dental Group, success means patients feel genuinely welcomed and cared for, schedules are efficient and fully booked, recall systems function seamlessly, patient balances are collected appropriately, follow-up appointments are scheduled promptly, and administrative duties are handled accurately and promptly. We are looking for individuals with strong customer service and communication skills, excellent organizational abilities, and a positive, solution-oriented attitude. Previous experience in healthcare, hospitality, customer service, or dental offices is preferred but not required, as we provide full training to help you succeed.

If you enjoy helping others, solving problems, being part of a supportive team, and taking ownership of your role to continuously improve the patient experience, then Concierge Dental Group is the perfect place for you. Join us in delivering exceptional dental care and advancing your career with a company that truly values its people.