Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $21.00 - $22.00
Work Schedule
Standard Hours
Benefits
401K with company match
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Holiday time
legal shield
Identity Theft Protection
Free hearing aids for employees
Employee Discounts
Job Description
Sonova is a global leader in the hearing care industry, dedicated to creating innovative solutions that improve hearing health and enhance human connection. Known for its cutting-edge personal audio devices, wireless communication systems, hearing aids, and cochlear implants, Sonova plays a vital role in enabling people to enjoy the delight of hearing, fostering better communication and enriched lives. Committed to excellence, the company operates with a culture of continuous improvement, resilience, and self-motivation, welcoming diverse talent to contribute to its mission. With a focus on outstanding customer experience through global audiological care services, Sonova ensures that every patient and customer receives top-quality care and support worldwide.
The Patient Care Coordinator role at Connect Hearing Centers, part of Sonova's AudioNova group, located in Wichita Falls, TX, offers an exciting opportunity for those passionate about healthcare and customer service. This position serves as a critical link between patients, healthcare providers, and clinical staff, ensuring seamless operations within the clinic. The role involves scheduling appointments, verifying insurance benefits, assisting patients with their needs, and supporting daily clinic functions. Working Monday through Friday, 8:30 am to 5:00 pm, the Patient Care Coordinator enjoys no nights or weekend shifts, making it an appealing position for work-life balance.
The clinic offers competitive hourly pay between $21.00 and $22.00, supplemented by a sales incentive program. Moreover, employees benefit from a comprehensive package including 401K with company match, medical, dental, and vision coverage, free hearing aids for employees, discounts for qualified family members, paid time off, holiday time, legal shield services, identity theft protection, and an additional floating holiday each year. This supportive environment fosters professional growth and community involvement, with an emphasis on teamwork and compassionate care.
As a Hearing Care Coordinator, you will play a vital role in greeting patients warmly, scheduling and confirming appointments, conducting benefit checks, processing orders and payments, maintaining patient records, supporting clinical staff with equipment and repairs, managing inventory, and assisting with community outreach events. This role demands strong communication skills, familiarity with healthcare regulations like HIPAA, and a patient-centered approach. Experience with Microsoft Office, electronic medical records, and a background in healthcare or customer service enhance success in this position.
Sonova values diversity and inclusion, guaranteeing equal treatment and employment opportunities regardless of race, gender, religion, sexual orientation, age, disability, or other protected statuses. The company encourages applicants who require reasonable accommodations to complete the application and interview process to reach out, affirming its commitment to an accessible and supportive work environment. Joining Sonova means becoming part of a passionate, driven team focused on creating meaningful change and making every voice heard. This job opportunity in Wichita Falls offers a rewarding career path where your contributions directly impact the quality of life for individuals relying on hearing care solutions.
The Patient Care Coordinator role at Connect Hearing Centers, part of Sonova's AudioNova group, located in Wichita Falls, TX, offers an exciting opportunity for those passionate about healthcare and customer service. This position serves as a critical link between patients, healthcare providers, and clinical staff, ensuring seamless operations within the clinic. The role involves scheduling appointments, verifying insurance benefits, assisting patients with their needs, and supporting daily clinic functions. Working Monday through Friday, 8:30 am to 5:00 pm, the Patient Care Coordinator enjoys no nights or weekend shifts, making it an appealing position for work-life balance.
The clinic offers competitive hourly pay between $21.00 and $22.00, supplemented by a sales incentive program. Moreover, employees benefit from a comprehensive package including 401K with company match, medical, dental, and vision coverage, free hearing aids for employees, discounts for qualified family members, paid time off, holiday time, legal shield services, identity theft protection, and an additional floating holiday each year. This supportive environment fosters professional growth and community involvement, with an emphasis on teamwork and compassionate care.
As a Hearing Care Coordinator, you will play a vital role in greeting patients warmly, scheduling and confirming appointments, conducting benefit checks, processing orders and payments, maintaining patient records, supporting clinical staff with equipment and repairs, managing inventory, and assisting with community outreach events. This role demands strong communication skills, familiarity with healthcare regulations like HIPAA, and a patient-centered approach. Experience with Microsoft Office, electronic medical records, and a background in healthcare or customer service enhance success in this position.
Sonova values diversity and inclusion, guaranteeing equal treatment and employment opportunities regardless of race, gender, religion, sexual orientation, age, disability, or other protected statuses. The company encourages applicants who require reasonable accommodations to complete the application and interview process to reach out, affirming its commitment to an accessible and supportive work environment. Joining Sonova means becoming part of a passionate, driven team focused on creating meaningful change and making every voice heard. This job opportunity in Wichita Falls offers a rewarding career path where your contributions directly impact the quality of life for individuals relying on hearing care solutions.
Job Requirements
- High school diploma or equivalent
- Previous customer service experience required
- 2 plus years in a healthcare environment preferred
- Knowledge of HIPAA regulations
- Experience with Microsoft Office and Outlook
- Professional verbal and written communication skills
- Strong relationship building skills with patients, physicians, and clinical staff
Job Qualifications
- High school diploma or equivalent
- Associates degree preferred
- Prior experience or knowledge with hearing aids is a plus
- Professional verbal and written communication skills
- Strong relationship building skills with patients, physicians, and clinical staff
- Experience with Microsoft Office and Outlook
- Knowledge of HIPAA regulations
- EMR/EHR experience is a plus
- 2 plus years in a healthcare environment preferred
- Previous customer service experience required
Job Duties
- Greet patients with a positive and professional attitude
- Place outbound calls to current and former patients for scheduling follow-up hearing tests, consultations, and weekly evaluations
- Collect patient intake forms and maintain patient files and notes
- Schedule and confirm patient appointments
- Complete benefit checks and authorization for each patient’s insurance
- Provide first level support to patients, answer questions, check patients in/out, and collect and process payments
- Process repairs under the direct supervision of a licensed Hearing Care Professional
- Prepare bank deposits and submit daily reports to finance
- Possess general sales knowledge for accessories and patient support
- Process patient orders, receive orders, verify pick up, and input information into the system
- Clean and maintain equipment and instruments
- Submit equipment and facility requests
- Perform general office duties, including cleaning
- Manage inventory, order and monitor stock, and submit supply orders as needed
- Assist with event planning and logistics for at least one community outreach event per month
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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