You're Viewing 1 Of 95,000+ Jobs On OysterLink
New hospitality jobs added daily. Browse by role, pay, or location.
Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $21.00 - $22.00
Work Schedule
Standard Hours
Benefits
401K with company match
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Holiday time
legal shield
Identity Theft Protection
Free hearing aids for employees
Employee Discounts
Job Description
Sonova is a global leader in the hearing care industry, dedicated to creating innovative solutions that improve hearing health and enhance human connection. Known for its cutting-edge personal audio devices, wireless communication systems, hearing aids, and cochlear implants, Sonova plays a vital role in enabling people to enjoy the delight of hearing, fostering better communication and enriched lives. Committed to excellence, the company operates with a culture of continuous improvement, resilience, and self-motivation, welcoming diverse talent to contribute to its mission. With a focus on outstanding customer experience through global audiological care services, Sonova ensures that every patient and customer... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service experience required
- 2 plus years in a healthcare environment preferred
- Knowledge of HIPAA regulations
- Experience with Microsoft Office and Outlook
- Professional verbal and written communication skills
- Strong relationship building skills with patients, physicians, and clinical staff
Job Qualifications
- High school diploma or equivalent
- Associates degree preferred
- Prior experience or knowledge with hearing aids is a plus
- Professional verbal and written communication skills
- Strong relationship building skills with patients, physicians, and clinical staff
- Experience with Microsoft Office and Outlook
- Knowledge of HIPAA regulations
- EMR/EHR experience is a plus
- 2 plus years in a healthcare environment preferred
- Previous customer service experience required
Job Duties
- Greet patients with a positive and professional attitude
- Place outbound calls to current and former patients for scheduling follow-up hearing tests, consultations, and weekly evaluations
- Collect patient intake forms and maintain patient files and notes
- Schedule and confirm patient appointments
- Complete benefit checks and authorization for each patient’s insurance
- Provide first level support to patients, answer questions, check patients in/out, and collect and process payments
- Process repairs under the direct supervision of a licensed Hearing Care Professional
- Prepare bank deposits and submit daily reports to finance
- Possess general sales knowledge for accessories and patient support
- Process patient orders, receive orders, verify pick up, and input information into the system
- Clean and maintain equipment and instruments
- Submit equipment and facility requests
- Perform general office duties, including cleaning
- Manage inventory, order and monitor stock, and submit supply orders as needed
- Assist with event planning and logistics for at least one community outreach event per month
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This: