Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $23.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k plan
Paid Time Off
Holiday time
legal shield
Job Description
Connect Hearing, part of AudioNova, is a leading provider of hearing care solutions dedicated to improving the quality of life for individuals with hearing loss. Located at 1764 Orange Tree Ln., Redlands, CA, this clinic prides itself on delivering exceptional patient care through experienced professionals who are passionate about hearing health. As a part of AudioNova, Connect Hearing benefits from advanced technologies, comprehensive training, and a supportive network that allows their staff to offer personalized and effective hearing solutions. The company values collaboration, community outreach, and continuous learning, fostering an environment where every team member can grow and contribute meaningfully.Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service experience is required
- 2+ years experience in a health care environment is preferred
- Professional verbal and written communication skills
- Strong relationship building skills with patients, physicians, and clinical staff
- Experience with Microsoft Office and Outlook
- Knowledge of HIPAA regulations
Job Qualifications
- High school diploma or equivalent
- Associates degree preferred
- Prior experience or knowledge with hearing aids is a plus
- Professional verbal and written communication skills
- Strong relationship building skills with patients, physicians, and clinical staff
- Experience with Microsoft Office and Outlook
- Knowledge of HIPAA regulations
- EMR/EHR experience is a plus
- Previous customer service experience is required
- 2+ years experience in a health care environment is preferred
Job Duties
- Greet patients with a positive and professional attitude
- Place outbound calls to current and former patients to schedule follow-up hearing tests and consultations
- Collect patient intake forms and maintain patient files and notes
- Schedule and confirm patient appointments
- Complete benefit checks and authorizations for patients' insurance
- Provide first level support to patients by answering questions, checking patients in and out, and processing payments
- Process repairs under the supervision of a licensed Hearing Care Professional
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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