Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $20.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Medical insurance
Dental Insurance
vision coverage
401K with company match
Paid Time Off
legal shield
Identity Theft Protection
Job Description
Connect Hearing, part of AudioNova, is a leading provider of hearing health services dedicated to improving the quality of life for individuals with hearing loss. Located in Indianapolis, IN, the clinic operates at 8202 Clearvista Pkwy. Suite 9C and offers professional hearing care solutions with a patient-centered approach. As a branch of AudioNova, Connect Hearing benefits from a strong network of hearing care professionals and an extensive support system that enables them to deliver top-notch clinical and customer service experiences. AudioNova stands out as a trusted name in the hearing healthcare industry, combining innovative technology with compassionate care to serve... Show More
Job Requirements
- High school diploma or equivalent
- previous customer service experience is required
- 2+ years in a health care environment is preferred
- experience with Microsoft Office and Outlook
- knowledge of HIPAA regulations
- ability to communicate professionally both verbally and in writing
- strong interpersonal skills
- ability to manage multiple tasks and schedules
- attention to detail
- associates degree preferred
- prior experience with hearing aids is a plus
Job Qualifications
- High school diploma or equivalent
- associates degree preferred
- prior experience or knowledge with hearing aids is a plus
- professional verbal and written communication
- strong relationship building skills with patients, physicians, and clinical staff
- experience with Microsoft Office and Outlook
- knowledge of HIPAA regulations
- EMR/EHR experience is a plus
- 2+ years in a health care environment is preferred
- previous customer service experience is required
Job Duties
- Greet patients with a positive and professional attitude
- place outbound calls to current and former patients for scheduling follow-up hearing tests and consultations and weekly clinic evaluations
- collect patient intake forms and maintain patient files and notes
- schedule and confirm patient appointments
- complete benefit checks and authorization for each patient's insurance
- provide first level support to patients, answer questions, check patients in and out, and collect and process payments
- process repairs under the direct supervision of a licensed Hearing Care Professional
- prepare bank deposits and submit daily reports to finance
- general sales knowledge for accessories and any patient support
- process patient orders, receive all orders and verify pick up, input information into system
- clean and maintain equipment and instruments
- submit equipment and facility requests
- general office duties, including cleaning
- manage inventory, order and monitor stock, and submit supply orders as needed
- assist with event planning and logistics for at least 1 community outreach event per month
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities
Jobs By Filter