Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $20.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k plan
Paid Time Off
Holiday time
legal shield
Job Description
Elite Hearing Centers, a part of AudioNova, is a reputable provider of hearing healthcare services located in Franklin, Wisconsin. AudioNova is a leader in the hearing aid and audiology industry, known for its commitment to enhancing the quality of life for individuals with hearing loss. As part of a larger network, Elite Hearing Centers benefits from AudioNova’s extensive resources, expertise, and innovative approaches to hearing care. With a focus on patient-centered service, this establishment operates specialized clinics to offer comprehensive hearing evaluations, customized hearing solutions, and ongoing support for patients of all ages.
Operating in Franklin, WI, at... Show More
Operating in Franklin, WI, at... Show More
Job Requirements
- High school diploma or equivalent
- 2 plus years in a health care environment preferred
- Previous customer service experience is required
- Strong verbal and written communication skills
- Ability to build relationships with patients, physicians, and clinical staff
- Experience with Microsoft Office and Outlook
- Knowledge of HIPAA regulations
- Ability to manage multiple tasks efficiently
- Prior experience or knowledge with hearing aids is a plus
- EMR and EHR experience a plus
Job Qualifications
- High school diploma or equivalent
- Associates degree preferred
- Prior experience or knowledge with hearing aids is a plus
- Professional verbal and written communication
- Strong relationship building skills with patients, physicians, clinical staff
- Experience with Microsoft Office and Outlook
- Knowledge of HIPAA regulations
- EMR and EHR experience a plus
- 2 plus years in a health care environment preferred
- Previous customer service experience is required
Job Duties
- Greet patients with a positive and professional attitude
- Place outbound calls to current and former patients for the purpose of scheduling follow-up hearing tests and consultations and weekly evaluations for the clinic
- Collect patient intake forms and maintain patient files and notes
- Schedule and confirm patient appointments
- Complete benefit checks and authorization for each patient's insurance
- Provide first level support to patients, answer questions, check patients in and out, and collect and process payments
- Process repairs under the direct supervision of a licensed Hearing Care Professional
- Prepare bank deposits and submit daily reports to finance
- General sales knowledge for accessories and any patient support
- Process patient orders, receive all orders and verify pick up, input information into system
- Clean and maintain equipment and instruments
- Submit equipment and facility requests
- General office duties, including cleaning
- Manage inventory, order and monitor stock, and submit supply orders as needed
- Assist with event planning and logistics for at least 1 community outreach event per month
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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