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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $19.00 - $20.00
Work Schedule
Standard Hours
Benefits
401k
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
holiday time off
Free hearing aids
Job Description
Sonova is a global leader focused on improving hearing health and enhancing human connection through innovative hearing solutions. Their product range spans from personal audio devices and wireless communication systems to advanced hearing aids and cochlear implants. With a passion for transforming lives, Sonova is dedicated to delivering exceptional audiological care and customer experiences worldwide. The company cultivates a culture rooted in continuous improvement, resilience, and self-motivation, fostering a collaborative environment where each team member plays a crucial role in advancing their mission. Sonova offers diverse career opportunities within both consumer and medical solutions, empowering employees to shape their professional... Show More
Job Requirements
- High school diploma or equivalent
- 2+ years in a health care environment preferred
- Previous customer service experience required
- Strong verbal and written communication skills
- Ability to build relationships with patients and clinical staff
- Experience with Microsoft Office and Outlook
- Knowledge of HIPAA regulations
- Ability to manage scheduling and insurance verification
- Ability to assist with sales and patient support
- Willingness to assist with community outreach events and general office duties
Job Qualifications
- High school diploma or equivalent
- Associates degree preferred
- Prior experience/knowledge with hearing aids is a plus
- Professional verbal and written communication
- Strong relationship building skills with patients, physicians, clinical staff
- Experience with Microsoft Office and Outlook
- Knowledge of HIPAA regulations
- EMR/EHR experience a plus
Job Duties
- Greet patients with a positive and professional attitude
- Place outbound calls to current and former patients for the purpose of scheduling follow-up hearing tests and consultations and weekly evaluations for the clinic
- Collect patient intake forms and maintain patient files/notes
- Schedule/confirm patient appointments
- Complete benefit checks and authorization for each patients’ insurance
- Provide first level support to patients, answer questions, check patients in/out, and collect and process payments
- Process repairs under the direct supervision of a licensed Hearing Care Professional
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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