Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $22.00 - $23.00
Work Schedule
Standard Hours
Benefits
401k
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Holiday pay
legal shield
Job Description
Puget Sound Hearing Aid & Audiology, part of the AudioNova family, is a well-established and reputable provider of hearing care services located in Auburn, Washington. With a commitment to enhancing the quality of life for individuals with hearing challenges, the clinic offers comprehensive audiology solutions including hearing tests, hearing aid fittings, and patient support. AudioNova is known for its dedication to innovation, patient care, and community involvement, fostering an inclusive work environment where employees are valued and empowered to thrive.
The Hearing Care Coordinator (HCC) position at Puget Sound Hearing Aid & Audiology presents an excellent opportunity to join a dynamic team dedicated to providing top-tier hearing healthcare. This role is fundamental in ensuring that patients receive not only exceptional clinical care but also a seamless service experience. The HCC works closely with licensed Hearing Care Professionals and clinical staff, acting as the first point of contact for patients and supporting various administrative and patient care functions within the clinic. This full-time position offers a competitive hourly wage of $22.00 to $23.00 alongside a sales incentive program, enhancing earning potential.
In this role, the Hearing Care Coordinator manages patient scheduling, insurance verification, and helps with patient inquiries to ensure that each visitor's experience is smooth and welcoming. The position supports marketing efforts by assisting with outreach events aimed at educating the community about hearing health. There is a strong emphasis on communication — both verbal and written skills are critical as the coordinator must build strong relationships with patients, clinical team members, and referring physicians.
Moreover, this role requires proficiency with office software such as Microsoft Office and Outlook, and familiarity with electronic medical records (EMR/EHR) systems is advantageous. The Hearing Care Coordinator is also entrusted with responsibilities such as processing orders, managing inventory, and coordinating repairs for hearing equipment. The work schedule follows standard business hours from Monday to Friday, 8:30 am to 5:00 pm, offering a healthy work-life balance without nights or weekends.
The clinic provides robust benefits including 401K with company match, medical, dental, and vision coverage, and free hearing aids for employees with applicable family members eligible for discounts. Paid time off, holiday pay, legal shield, identity theft protection, and a floating holiday are further incentives that demonstrate the company’s commitment to employee well-being and satisfaction.
Puget Sound Hearing Aid & Audiology values diversity and inclusion and guarantees equal employment opportunities to all applicants regardless of race, creed, gender identity, or other legally protected characteristics. Joining this team means becoming part of a collaborative culture that prioritizes growth, diversity, and the meaningful impact of providing high-quality hearing healthcare services to the community.
The Hearing Care Coordinator (HCC) position at Puget Sound Hearing Aid & Audiology presents an excellent opportunity to join a dynamic team dedicated to providing top-tier hearing healthcare. This role is fundamental in ensuring that patients receive not only exceptional clinical care but also a seamless service experience. The HCC works closely with licensed Hearing Care Professionals and clinical staff, acting as the first point of contact for patients and supporting various administrative and patient care functions within the clinic. This full-time position offers a competitive hourly wage of $22.00 to $23.00 alongside a sales incentive program, enhancing earning potential.
In this role, the Hearing Care Coordinator manages patient scheduling, insurance verification, and helps with patient inquiries to ensure that each visitor's experience is smooth and welcoming. The position supports marketing efforts by assisting with outreach events aimed at educating the community about hearing health. There is a strong emphasis on communication — both verbal and written skills are critical as the coordinator must build strong relationships with patients, clinical team members, and referring physicians.
Moreover, this role requires proficiency with office software such as Microsoft Office and Outlook, and familiarity with electronic medical records (EMR/EHR) systems is advantageous. The Hearing Care Coordinator is also entrusted with responsibilities such as processing orders, managing inventory, and coordinating repairs for hearing equipment. The work schedule follows standard business hours from Monday to Friday, 8:30 am to 5:00 pm, offering a healthy work-life balance without nights or weekends.
The clinic provides robust benefits including 401K with company match, medical, dental, and vision coverage, and free hearing aids for employees with applicable family members eligible for discounts. Paid time off, holiday pay, legal shield, identity theft protection, and a floating holiday are further incentives that demonstrate the company’s commitment to employee well-being and satisfaction.
Puget Sound Hearing Aid & Audiology values diversity and inclusion and guarantees equal employment opportunities to all applicants regardless of race, creed, gender identity, or other legally protected characteristics. Joining this team means becoming part of a collaborative culture that prioritizes growth, diversity, and the meaningful impact of providing high-quality hearing healthcare services to the community.
Job Requirements
- High school diploma or equivalent
- Two or more years experience in a health care environment preferred
- Previous customer service experience
- Professional verbal and written communication skills
- Experience with Microsoft Office and Outlook
- Knowledge of HIPAA regulations
- Ability to maintain confidential information
- Ability to work Monday to Friday 8:30 am to 5:00 pm
- Strong organizational skills
Job Qualifications
- High school diploma or equivalent
- Associates degree preferred
- Prior experience or knowledge with hearing aids is a plus
- Professional verbal and written communication skills
- Strong relationship building skills with patients, physicians, and clinical staff
- Experience with Microsoft Office and Outlook
- Knowledge of HIPAA regulations
- EMR/EHR experience is a plus
- Previous customer service experience is required
- Two or more years experience in a health care environment preferred
Job Duties
- Greet patients with a positive and professional attitude
- Place outbound calls to current and former patients for scheduling follow-ups and evaluations
- Collect patient intake forms and maintain patient files and notes
- Schedule and confirm patient appointments
- Complete benefit checks and authorization for patient insurance
- Provide first-level support to patients including answering questions, checking patients in and out, collecting and processing payments
- Process repairs under supervision of licensed Hearing Care Professional
- Prepare bank deposits and submit daily reports to finance
- Demonstrate general sales knowledge for accessories and patient support
- Process patient orders, verify pick up, and input information into system
- Clean and maintain equipment and instruments
- Submit equipment and facility requests
- Perform general office duties including cleaning
- Manage inventory, monitor stock, and submit supply orders
- Assist with planning and logistics for community outreach events
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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