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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $22.00 - $23.00
Work Schedule
Standard Hours
Benefits
401k
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Holiday pay
legal shield
Job Description
Puget Sound Hearing Aid & Audiology, part of the AudioNova family, is a well-established and reputable provider of hearing care services located in Auburn, Washington. With a commitment to enhancing the quality of life for individuals with hearing challenges, the clinic offers comprehensive audiology solutions including hearing tests, hearing aid fittings, and patient support. AudioNova is known for its dedication to innovation, patient care, and community involvement, fostering an inclusive work environment where employees are valued and empowered to thrive.
The Hearing Care Coordinator (HCC) position at Puget Sound Hearing Aid & Audiology presents an excellent opportunity to j... Show More
The Hearing Care Coordinator (HCC) position at Puget Sound Hearing Aid & Audiology presents an excellent opportunity to j... Show More
Job Requirements
- High school diploma or equivalent
- Two or more years experience in a health care environment preferred
- Previous customer service experience
- Professional verbal and written communication skills
- Experience with Microsoft Office and Outlook
- Knowledge of HIPAA regulations
- Ability to maintain confidential information
- Ability to work Monday to Friday 8:30 am to 5:00 pm
- Strong organizational skills
Job Qualifications
- High school diploma or equivalent
- Associates degree preferred
- Prior experience or knowledge with hearing aids is a plus
- Professional verbal and written communication skills
- Strong relationship building skills with patients, physicians, and clinical staff
- Experience with Microsoft Office and Outlook
- Knowledge of HIPAA regulations
- EMR/EHR experience is a plus
- Previous customer service experience is required
- Two or more years experience in a health care environment preferred
Job Duties
- Greet patients with a positive and professional attitude
- Place outbound calls to current and former patients for scheduling follow-ups and evaluations
- Collect patient intake forms and maintain patient files and notes
- Schedule and confirm patient appointments
- Complete benefit checks and authorization for patient insurance
- Provide first-level support to patients including answering questions, checking patients in and out, collecting and processing payments
- Process repairs under supervision of licensed Hearing Care Professional
- Prepare bank deposits and submit daily reports to finance
- Demonstrate general sales knowledge for accessories and patient support
- Process patient orders, verify pick up, and input information into system
- Clean and maintain equipment and instruments
- Submit equipment and facility requests
- Perform general office duties including cleaning
- Manage inventory, monitor stock, and submit supply orders
- Assist with planning and logistics for community outreach events
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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