Patient Care Coordinator

Redlands, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $34,772.17 - $40,756.88

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Flexible Schedule

Professional development opportunities

collaborative work environment

Employee wellness programs

Job Description

Arrowhead Orthopaedics is a well-established medical practice dedicated to providing the highest quality orthopaedic care to patients. The practice focuses on maintaining a patient-centered approach by ensuring that all office staff and healthcare providers are sensitive and responsive to the individual needs and preferences of each patient. With a strong emphasis on professionalism, efficiency, and confidentiality, Arrowhead Orthopaedics aims to deliver seamless healthcare experiences that meet both medical and administrative requirements. The practice operates in a collaborative environment where communication and teamwork among staff members, patients, and external healthcare entities are paramount to success.

The role of the Patient Car... Show More

Job Requirements

High school diploma or equivalence
ability to type 40 words per minute
skill in operating a computer and scanner as well as software programs including Microsoft Outlook and preferably Practice Partner
telephone etiquette
superior customer service
professional communication skills
must be flexible and able to multitask in a stressful setting
bilingual English/Spanish
ability to sit and walk, occasional stooping, reaching, bending
occasional lifting up to 30 pounds
normal hearing range for telephone and personal communication
manual dexterity for operating keyboards and office equipment

Job Qualifications

High school diploma or equivalent
proficiency in typing at least 40 words per minute
skill in operating computers and scanners
familiarity with Microsoft Outlook
knowledge of Practice Partner software preferred
strong telephone etiquette and customer service skills
professional communication abilities
flexibility to multitask in a stressful environment
bilingual in English and Spanish preferred

Job Duties

Confirm that insurance policies are active and registered correctly for the scheduled date of service
update patient insurance information including copayments and financial obligations
communicate with patients regarding high deductibles and cash rates
notify patients of insurance verification issues or policy termination and provide options
add pop-up alerts for front office as needed
request and obtain follow-up visit authorizations
secure authorizations for new patient visits
create and manage referral modules linked to appointments
follow established workflow
obtain pre-certifications and authorizations for treatments
use Healow Messenger to notify patients about treatment requests and approvals
follow up on submitted requests within 7 to 14 days
route approved authorizations to patient charts
coordinate care by faxing approvals and informing patients
notify medical staff and patients of treatment denials
follow workflow for Workers' Compensation treatment requests and delays
resolve treatment orders within 14 days ensuring no open orders past 30 days
schedule and reschedule appointments based on treatment coordination and insurance issues
follow established workflows when booking appointments

Job Location

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