Patient Care Concierge (Front Desk) -Bilingual Spanish

Pembroke Pines, FL, USA|Onsite

Job Overview

Compensation

Type:

Hourly

Rate:

Range $14.00 - $17.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee wellness programs

Professional development assistance

competitive compensation

Job Description

Claremedica is a distinguished healthcare organization committed to enhancing the lives of seniors in the communities where it operates. Known for its clinical excellence and strong administrative support, Claremedica aims to create a supportive and innovative environment where employees can thrive personally and professionally. The company takes pride in its dedicated team, which includes experts across various fields united by a purpose to help seniors live happier, healthier, and fuller lives. As a thriving healthcare provider, Claremedica emphasizes employee growth, wellness, and delivering superior patient care through teamwork and passion. Located in Plantation, FL, Claremedica offers a dynamic work environment... Show More

Job Requirements

High school diploma, GED, or equivalent combination of education and/or experience
Minimum of 1 year of work experience in a medical clinic desired or prior customer service experience
BLS preferred
Exceptional oral and written communication skills
Time management skills
Organizational skills
Ability to communicate professionally and courteously
Problem-solving mindset focused on patient resolution and team goals
Knowledge of medical products, terminology, services, standards, policies, and procedures
Ability to remain calm in busy or stressful situations
Strong listening skills
Ability and willingness to travel locally and/or regionally up to 10 percent of the time
Proficient skills in Microsoft Office Suite including Word, PowerPoint, Outlook, and Excel
Ability to type at least 40 WPM
Skilled in basic phone and computer operation
Ability to work effectively independently and with other team members
Ability to organize and complete work in a timely manner
Detail-oriented to ensure accuracy of reports and data
Ability to problem solve, multitask, and carry out instructions
Ability to read, write and effectively communicate in English
Bilingual is a plus
HIPAA and AHCA experience preferred
Healthcare experience preferred
EMR system experience preferred

Job Qualifications

High school diploma, GED, or equivalent combination of education and/or experience
Minimum of 1 year of work experience in a medical clinic desired or prior customer service experience
BLS preferred
Exceptional oral and written communication skills
Time management skills
Organizational skills
Ability to communicate professionally and courteously
Problem-solving mindset focused on patient resolution and team goals
Knowledge of medical products, terminology, services, standards, policies, and procedures
Ability to remain calm in busy or stressful situations
Strong listening skills
Proficient skills in Microsoft Office Suite
Ability to type at least 40 WPM
Skilled in basic phone and computer operation
Ability to work effectively both independently and with team members
Detail-oriented to ensure accuracy of reports and data
Ability to multitask and carry out instructions
Ability to read, write, and communicate effectively in English
Bilingual is a plus
HIPAA and AHCA experience preferred
Healthcare experience preferred
EMR system experience preferred

Job Duties

Interact with patients and visitors in a polite and friendly manner
Enthusiastically greet every guest that enters the center
Prepare new patient registration, patient check-in, and patient check-out
Answer all phone calls professionally and courteously, taking detailed and accurate messages
Maintain and organize the provider's schedule by scheduling, rescheduling, and confirming appointments for patients
Verify patient demographic-related data and materials from patients and/or their representatives
Obtain insurance information, verify patient insurance, and collect necessary copays and outstanding balances
Verify each patient is scheduled for the proper appointment types
Run end-of-day financial reconciliation report and provide it to the leader
Send detailed telephone encounters to corresponding parties
Scan necessary documents into the EMR system
Monitor and process incoming faxes
Restock office supplies and maintain inventory log
Maintain cleanliness of the front office and lobby area
Maintain confidentiality of patients' personal information and medical records
Participate in daily/weekly huddles
Present patients with customer service survey during check-out and escalate if needed
Perform other duties as assigned and modified at manager's discretion

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

You may be also interested in: