Patient & Family Concierge - Senior

Pittsburgh, PA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $18.40 - $28.59

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Employee Discounts

Professional development opportunities

Job Description

UPMC is a renowned healthcare provider committed to delivering outstanding patient care and innovative health solutions. As a leading hospital system, UPMC serves a diverse community with compassion, professionalism, and dedication to quality in every aspect of healthcare. The organization is known for its comprehensive services, state-of-the-art facilities, and a patient-centered approach that emphasizes respect, empathy, and support for patients and their families throughout their medical journey. UPMC fosters a collaborative and inclusive work environment that encourages continuous learning, professional growth, and excellence in healthcare service delivery.

The Patient & Family Concierge, Senior plays a vital role within th... Show More

Job Requirements

High school diploma or equivalent
Minimum six months experience as Patient & Family Concierge or equivalent
Competency in all Patient & Family Concierge responsibilities
Ability to follow written and verbal instructions
Completion of one annual contribution such as departmental projects or committee participation
Valid Act 34 clearance
Compassionate and driven to provide exceptional patient and family experience
Attention to detail and ability to work in a fast-paced hospital environment
Excellent communication and interpersonal skills
Flexibility to serve a variety of hospital needs
Adherence to hospital safety and confidentiality policies

Job Qualifications

High school diploma or equivalent
Six months of experience as a Patient & Family Concierge or similar role
Demonstrated competency in all responsibilities of a Patient & Family Concierge
Ability to follow written and verbal instructions
Experience working in a hospital or healthcare environment preferred
Strong interpersonal and communication skills
Knowledge of hospital policies and patient confidentiality protocols
Ability to multitask and adapt to changing priorities
Commitment to customer service excellence
Completion of annual contributions such as committee participation or peer interviewing preferred

Job Duties

Greet patients and families warmly and provide direction and escort assistance to visitors and patients
Disseminate patient information to visitors appropriately while respecting confidentiality
Serve as a reference for visiting hours, directions, package delivery, and hospital policies
Issue courtesy parking discounts, free passes, and patient scooters as needed
Assist with parking cashier functions and validate patient parking
Clean and organize assigned areas including patient rooms, public spaces, and equipment
Replenish supplies and change bed linens following established procedures
Assemble and serve meals according to diet orders and maintain food safety standards
Transport patients, equipment, and lab specimens safely and timely across hospital units
Perform inspections and disinfect transport equipment and maintain records
Order, organize, deliver, and stock supplies and equipment for patient units
Maintain inventory and monitor expiration dates in collaboration with supply chain management
Complete department administrative functions including scheduling, communication, and documentation
Monitor telehealth consult carts, facilitate telemedicine visits, and perform routine testing
Adhere to hand hygiene, infection control procedures, and hospital policies consistently
Exhibit UPMC values and practice key patient experience behaviors such as AIDET
Perform other duties as assigned supporting hospital operations and patient care

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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