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Patient & Family Concierge-Rehab

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $18.19 - $27.58
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Work Schedule

Day Shifts
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Professional development opportunities
Employee assistance program

Job Description

UPMC is a leading healthcare provider renowned for its commitment to delivering exceptional medical services, compassionate care, and patient-centered experiences. As an integrated health care delivery and financing system, UPMC operates hospitals, outpatient clinics, and specialized care services, placing a strong emphasis on innovation and quality care standards. With a dedication to serving diverse patient populations, UPMC fosters an environment that supports the health and well-being of patients, families, and the community. UPMC operates across multiple facilities with a focus on providing comprehensive healthcare solutions that include advanced medical technology, educational resources, and a supportive workplace culture for employees.
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Job Requirements

  • High School diploma or active enrollment in High School/GED program or one year of previous job experience
  • Ability to follow written and verbal instructions
  • Strong interpersonal skills
  • Compassionate and patient-focused attitude
  • Ability to work 6:00 AM to 2:00 PM Monday through Friday with occasional weekends
  • Compliance with Act 34 clearance requirements

Job Qualifications

  • Must have the desire, drive, and compassion to provide exceptional patient and family experience
  • High School diploma or active high School/GED program enrollment or one year of previous job experience required in lieu of diploma
  • Previous experience in health care or customer service is a plus but not required
  • Ability to follow written and verbal instructions
  • Effective communication and interpersonal skills
  • Basic familiarity with hospital protocols and patient confidentiality

Job Duties

  • Greets patients and families warmly and provides verbal direction and escort assistance
  • Assists with environmental services including cleaning, trash removal, linen management, and supply replenishment
  • Assembles and serves meals according to dietary orders while maintaining food safety standards
  • Transports patients and patient-specific equipment safely and timely throughout the hospital
  • Sets up and maintains telehealth carts for virtual patient appointments, including cleaning and testing
  • Manages unit supplies and equipment, conducts inventory and maintains temperature logs
  • Answers unit phones, responds to call lights under nursing staff direction, and rounds hourly to ensure patient needs are met

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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