Patient & Family Concierge, Emergency Dept

Pittsburgh, PA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $18.19 - $27.58

Work Schedule

Rotating Shifts

Night Shifts

Benefits

Health Insurance

Paid Time Off

Retirement Plan

employee wellness program

Employee assistance program

Training and Development

Paid holidays

Job Description

UPMC is a renowned healthcare provider known for its commitment to delivering excellent patient care through its network of hospitals and specialized healthcare facilities. As one of the leading health systems, UPMC is dedicated to advancing medical treatment and enhancing patient experiences through innovation and compassionate service. This established hospital network prioritizes quality and efficiency in healthcare delivery, making it a trusted name in the industry. UPMC Emergency Department is actively seeking a Patient & Family Concierge (PFC) to join their dynamic team and contribute to the seamless operation of one of its critical care units.

The Patient & Fam... Show More

Job Requirements

Desire, drive, and compassion needed to provide exceptional patient and family experience
High school diploma or active high school/GED program enrollment or one year of previous job experience in lieu of diploma
Ability to follow written and verbal instructions
Willingness to work variable hours including evenings, nights, weekends, and holidays

Job Qualifications

High school diploma or active enrollment in high school or GED program
Previous experience in healthcare or customer service is a plus but not required
Ability to follow written and verbal instructions
Compassionate attitude and excellent interpersonal skills
Strong organizational and multitasking capabilities