Patient & Family Concierge

Magee - Women's Hospital of UPMC is a renowned healthcare establishment specializing in comprehensive women's health services, including maternity care, gynecology, and reproductive health. As part of the University of Pittsburgh Medical Center (UPMC) network, Magee Women's Hospital is dedicated to providing high-quality, compassionate care to women across various stages of life. The hospital is well known for its commitment to patient-centered care, innovation, and excellence in medical practices, supported by a friendly and professional team environment. UPMC is recognized nationally for its top-tier healthcare services and operates with a mission to improve the health and well-being of the communities it serves through advanced medical care and patient-focused programs.

The hospital is currently seeking a full-time Patient & Family Concierge to support the Emergency Department. This position involves rotating shifts, including weekends and holidays, reflecting the hospital’s hours of operation and the need for continuous, reliable front-line service. The Patient & Family Concierge plays a vital role in ensuring an exceptional experience for patients, family members, and visitors by providing a wide array of support services. This includes greeting and guiding visitors, assisting with patient transport and mobility, supporting environmental and dietary services, managing supplies and equipment logistics, and facilitating telehealth appointments. The core responsibility is to maintain a compassionate, welcoming atmosphere while helping patients and their families navigate the hospital setting efficiently and with dignity.

The role requires someone who can operate flexibly across various duties, responding to ever-changing hospital needs. From escorting patients and visitors to destinations, issuing parking validations, and managing patient belongings, to cleaning patient environments, assembling meals according to dietary requirements, and safely transporting patients and specimens, the Concierge ensures smooth operations within the Emergency Department. The position also requires working collaboratively with clinical and support staff to uphold quality of care and patient satisfaction standards.

This role is perfect for individuals passionate about healthcare service and looking to make a meaningful impact in a dynamic medical environment. Candidates must be compassionate, patient-focused, and adaptable to meet diverse patient and family requirements. This opportunity offers excellent benefits, a positive work environment, and the chance to be part of a dedicated team that values compassionate patient care. If you thrive in a fast-paced, service-oriented role and are committed to creating positive experiences for patients and their families, Magee - Women’s Hospital of UPMC invites you to apply today.