Patient & Family Concierge

Pittsburgh, PA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $15.00 - $19.50

Work Schedule

Rotating Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Retirement Plan

Employee wellness programs

Professional development opportunities

Job Description

UPMC Magee - Women's Hospital is a premier healthcare facility specializing in women's health, serving patients with compassionate, high-quality care in a supportive and patient-centered environment. Magee-Womens Hospital is part of the UPMC health system, a nationally recognized leader in medical innovation, research, and clinical excellence. Known for its specialty in obstetrics and gynecology, Magee-Womens provides comprehensive services from prenatal care to childbirth and women's health-related treatments. As a full-service hospital dedicated to women, Magee-Womens is committed to fostering a welcoming atmosphere where patients and their families receive personalized attention and expert care throughout their healthcare journey.

The Full Time Patient & Family Concierge role at Magee - Women's Hospital of UPMC supports the Labor & Delivery unit, working rotating shifts which include weekend and holiday rotations to ensure continuous coverage. This dynamic position is crucial in enhancing the patient and family experience during their stay by providing compassionate, attentive service. The Concierge acts as a key liaison, supporting patients, families, and visitors by coordinating destination assistance within the hospital, managing environmental and dietary services, facilitating patient transport, and maintaining supply and equipment logistics.

This position is ideal for individuals with a genuine desire to provide exceptional service and improve patient satisfaction. The Concierge will greet patients and families warmly, assist with directions and escort services, ensure cleanliness and readiness of patient environments, deliver meals according to dietary needs, and operate transportation services within the hospital. Additionally, the Concierge will handle telehealth cart setup and maintenance, manage and track medical supplies, and assist nursing staff as needed.

Working in this role requires strong interpersonal skills, reliability, and flexibility given the nature of the rotating shifts and the need to respond to diverse, changing needs throughout the hospital. Employees enjoy excellent benefits, a pleasant work environment, and the chance to be part of a friendly, supportive team dedicated to making a positive impact in the lives of patients and their families. If you are passionate about healthcare service and want to contribute to a trusted institution where your efforts matter, applying for the Patient & Family Concierge position at Magee - Women's Hospital of UPMC offers a fulfilling and rewarding career opportunity.

Job Requirements

High school diploma or active enrollment in a high school/GED program
One year of previous job experience may substitute for diploma
Ability to work rotating shifts including weekends and holidays
Ability to follow written and verbal instructions
Desire and compassion to provide exceptional patient and family experience
Previous healthcare or customer service experience preferred but not required
Must adhere to patient confidentiality and hospital policies
Competence in basic technology use
Must comply with infection control procedures
Reliable and able to perform physical tasks as needed.

Job Qualifications

High school diploma or active enrollment in high school/GED program
Previous job experience or healthcare/customer service experience is a plus
Ability to follow written and verbal instructions
Strong interpersonal and communication skills
Ability to work flexible rotating shifts including weekends and holidays
Compassion and desire to provide exceptional patient and family experiences
Basic familiarity with hospital operations is beneficial but not required
Reliable, punctual, and team-oriented
Ability to maintain patient confidentiality and adhere to healthcare protocols
Comfortable with technology for telehealth cart setup and data recording
Knowledge of infection control and sanitation standards preferred.

Job Duties

Greets patients and families warmly and provides verbal direction and escort assistance to visitors and patients
Disseminates patient information appropriately while respecting confidentiality
Serves as a reference for visiting hours, directions, package delivery, and hospital policies
Issues courtesy parking discounts and validates patient parking
Assists with parking cashier functions
Cleans, removes trash, empties linen hampers, and organizes assigned areas including patient rooms and public spaces
Replenishes supplies and makes beds following established cleaning procedures
Inspects assigned areas and reports maintenance problems
Assembles and serves meals according to diet orders and patient requirements
Maintains food safety and quality and adheres to sanitation procedures
Delivers meal trays and nourishments upon request
Transports patients, equipment, and lab specimens safely and timely within hospital units
Inspects and disinfects transportation equipment and records transportation data
Retrieves and sets up telehealth carts for patient appointments and performs weekly testing
Orders, stocks, and organizes unit supplies and equipment
Maintains refrigerator and temperature logs and inventories medical pumps
Answers unit phones and transfers calls appropriately
Responds to call lights and interacts with patients assessing their needs
Rounds hourly to ensure areas of responsibility are managed satisfactorily
Prints and distributes daily plans of care
Prompts patient mobility according to clinical staff guidance
Adheres to infection control and hand hygiene procedures
Follows mandatory reporting procedures for incidents affecting patient care
Exhibits UPMC values and key behaviors such as AIDET and Own Your Zone
Performs other duties as assigned.