Patient Accounts Receptionist, UMKC School of Dentistry

The University of Missouri-Kansas City (UMKC) School of Dentistry Clinic is an esteemed academic institution dedicated to providing high-quality dental education and comprehensive patient care. As part of the broader University of Missouri system, UMKC is known for its commitment to excellence in teaching, research, and community service. The School of Dentistry Clinic serves a diverse patient population, offering a wide range of dental services to the community while training the next generation of dental professionals. The environment is collaborative and educational, integrating clinical practice with student learning to ensure the delivery of superior healthcare services.

The Receptionist position at the UMKC School of Dentistry Clinic plays a vital role in maintaining smooth front-desk operations and delivering exceptional customer service. This role serves as the first point of contact for patients visiting the clinic, making it essential to create a welcoming and professional atmosphere. The receptionist is responsible not only for greeting patients but also for managing administrative tasks related to billing, insurance verification, and patient inquiries. This ensures efficient workflow and supports the clinical and educational mission of the clinic.

The successful candidate in this role will handle insurance verification, process payments and refunds, maintain accurate patient records, and assist patients with billing questions. Close collaboration with clinical staff and student doctors is also a key aspect to guarantee compliance with protocols and timely resolution of patient accounts. The position is full-time, hourly, with an anticipated hiring range of up to $18.25 per hour, reflecting the candidate's education, skills, and experience.

The job demands a strong aptitude for multitasking, attention to detail, and excellent communication skills to address patient needs effectively. Working in the fast-paced environment of a dental clinic, the receptionist must exhibit professionalism, patience, and problem-solving abilities. The university also emphasizes continuous improvement and provides a supportive work environment to help employees grow professionally.

Candidates with a high school diploma or equivalent and at least five years of relevant experience are preferred to meet the demands of this role. The University of Missouri values diversity and inclusion, offering a competitive benefits package that enhances the overall compensation. Benefits include medical, dental, vision coverage, retirement plan with an 8% match, paid time off, paid holidays, parental leave, disability insurance, tuition assistance, wellness programs, and more.

In summary, the Receptionist at UMKC School of Dentistry Clinic is an integral team member responsible for delivering excellent front-line support and administrative assistance that upholds the clinic's reputation and operational standards. This role provides a unique opportunity to work at a reputable academic health center with a focus on community impact and educational excellence.