Patient Access Representative, Per Diem, Day

Adventist Health Castle, located in Kailua, Hawaii, stands as one of the region's premier healthcare providers since its establishment in 1963. This comprehensive healthcare system includes a 160-bed hospital, eight medical offices, home care services, urgent care facilities, and a broad spectrum of health services spread throughout the island of O'ahu. Known for its commitment to quality care, Adventist Health Castle earned the prestigious Malcolm Baldrige National Quality Award in 2017, the highest presidential honor recognizing excellence in performance and operational effectiveness. Nestled on the scenic island of O'ahu, the health system benefits from the region's ideal climate, rich cultural diversity, and picturesque landscapes, contributing to a warm and inviting workplace environment. The community surrounding Castle fosters a close-knit, supportive atmosphere that is reflective of the hospital's mission and values.

The role of Medical Receptionist at Adventist Health Castle serves a vital function within the outpatient services department, focusing on the smooth facilitation of scheduled services and programs. This position is essential in ensuring accurate patient registration, verifying registration information, and collecting the patient’s financial responsibility prior to service delivery. The Medical Receptionist provides crucial clerical support to the outpatient team, managing appointment schedules and coordinating patient communications efficiently. Additionally, this role involves accurately entering patient status changes into the hospital's computer systems and performing routine tasks within established guidelines and protocols under direct supervision. The successful candidate will be responsible for facilitating patient admissions and discharges by collecting necessary patient information and financial data. Strong organizational skills are necessary to maintain and update patient files, answer incoming calls, respond to patient queries, and confirm appointments while providing appropriate instructions to patients.

This position is designed for individuals who thrive in structured environments with well-defined duties and responsibilities. The role emphasizes the importance of precision, customer service, and teamwork to support hospital operations. Adventist Health Castle promotes a culture of continuous improvement and professional growth, making the Medical Receptionist role an opportunity to be part of a leading healthcare organization dedicated to health, wholeness, and hope. The employment type is permanent with a focus on part-time or full-time schedules, depending on department needs. Compensation is competitive within the healthcare administrative field and commensurate with experience and qualifications. This position also requires adherence to Adventist Health’s strict safety protocols, including the requirement for associates to receive all necessary vaccinations to maintain a safe and healthy work environment.