Patient Access Coordinator

Springfield, MA, USA|Onsite

Job Overview

Compensation

Type:

Hourly

Rate:

Range $18.00 - $22.00

Benefits

Competitive compensation packages

8 paid national holidays

4 additional floating holidays

PTO that includes vacation and sick time

medical benefits

Dental benefits

vision benefits

401k Savings and Retirement Plan

Paid Parental Bonding Leave for New Parents

generous employee referral bonus program

mentorship programs - mentor and mentee

Job Description

Hanger, Inc. is recognized as the world's premier provider of orthotic and prosthetic (O&P) services and products. With over 160 years of clinical excellence and innovation, Hanger has established itself as a leader in the O&P industry, providing the most advanced solutions, clinically differentiated programs, and unsurpassed customer service. Operating nationwide through its Patient Care segment, Hanger is the largest owner and operator of O&P patient care clinics in the United States. Additionally, Hanger's Products & Services segment offers a wide range of branded and private label O&P devices, products, components, and rehabilitative solutions serving the broader healthcare market.
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Job Requirements

High school diploma or equivalent combination of education and experience required
Less than one year of customer service, administrative or related experience required
Experience in a receptionist position or with medical front office procedures preferred
Must have or be eligible to obtain a valid driver's license and maintain driving record within company standards
Be at minimum a good fit for the job as determined by the Talent Sorter assessment preferred

Job Qualifications

High school diploma or equivalent combination of education and experience
Strong interpersonal, oral and written communication skills
Ability to key 30 words per minute with accuracy
Ability to work with handicapped individuals
Understanding of Alpha filing system
Ability to use a computer, including Windows-based software and e-mail
Ability to use office equipment such as facsimile machines, calculators, postage machines, and copiers
Act with integrity, honesty, transparency, and respect in all relationships
Focus on superior outcomes and outstanding results
Ability to foster open collaboration and constructive dialogue

Job Duties

Provide the highest level of customer service to patients, fellow employees and referral sources through the coordination and administration of front office activities
Accurately obtain all patient information and insurance information ensuring compliance with laws, regulations and policies
Maintain excellent customer service relationships with patients and referral sources
Ensure the privacy and security of protected health information per HIPAA rules
Assist with patient follow-up as directed
Enter patient demographics and insurance verifications as appropriate
Efficiently manage multiple phone lines
Record clear, concise, and accurate written documentation
File all patient charts and other documentation following established guidelines
Coordinate scheduling of practitioner schedules to ensure proper coverage of patient appointments and out-of-office calls
Perform other duties or special projects as assigned

Job Location

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