Patient Access Coordinator

Hanger, Inc. is a globally recognized leader in the orthotic and prosthetic industry, dedicated to empowering human potential through innovative and advanced solutions. For over 160 years, Hanger has been at the forefront of clinical excellence and innovation, providing high-quality orthotic and prosthetic (O&P) services and products that enhance the lives of people with mobility challenges. The company operates the largest network of O&P patient care clinics nationwide through its Patient Care segment and extends its reach through the Products & Services segment, distributing both branded and private label devices, components, and rehabilitative solutions. Hanger's commitment to superior patient outcomes, remarkable customer service, and value delivery makes it the premier provider in its field.

The company culture at Hanger revolves around the principle of placing the patient at the center of everything they do, fostering lifelong trust. Employees are encouraged to innovate continuously, collaborate openly, and maintain integrity in all relationships. Hanger's environment supports open dialogue and constructive feedback while emphasizing honesty, transparency, and respect. The organization also champions diversity and equal opportunity, ensuring a workplace free from discrimination and harassment based on any protected characteristic.

As a Front Desk Receptionist at Hanger, Inc., you will play a crucial role in shaping the initial patient experience by managing front office operations smoothly and efficiently. This role involves being the welcoming face of the clinic, greeting patients, handling inquiries, coordinating appointments, and facilitating communication between patients, staff, and referral sources. Your responsibilities also include verifying patient information, managing front desk financial transactions like collecting copays and deductibles, and supporting administrative efforts to maintain accurate patient records. You will collaborate closely with the Revenue Cycle Management team to ensure all necessary patient data is collected timely and comprehensively.

The ideal candidate for this role will have experience in customer service or front desk reception, ideally within a medical setting, and must be comfortable using various computer software and office equipment. Strong communication skills, both verbal and written, are essential along with the ability to type at least 30 words per minute with accuracy. Additional qualities such as acting with integrity, maintaining patient trust, and fostering collaboration are highly valued. Candidates should be comfortable working with disabled individuals and have an understanding of alpha filing systems and medical terminology related to front office operations.

Hanger invests significantly in its employees by offering competitive compensation packages and comprehensive benefits including paid time off, paid holidays, medical, dental, and vision insurance, 401(k) savings plans, and generous parental leave. Mentorship opportunities and referral bonus programs are also part of the supportive work environment designed to promote career growth and employee satisfaction. Overall, this position offers a meaningful opportunity to join a dedicated team committed to impacting lives positively every day while building a fulfilling career in a reputable healthcare organization.