Patient Access Coordinator

Hanger, Inc. is a leading provider in the orthotic and prosthetic (O&P) industry with a rich history spanning over 160 years. Established as the world’s premier provider of O&P services and products, Hanger combines clinical excellence with innovative technology to deliver advanced orthotic and prosthetic solutions. The company operates through two main segments: Patient Care and Products & Services. The Patient Care segment is recognized as the largest owner and operator of O&P patient care clinics nationwide, ensuring that thousands of patients receive personalized and life-enhancing care every day. Meanwhile, the Products & Services segment provides a wide range of branded and private label O&P devices, components, and rehabilitative solutions to the broader market. Hanger’s overarching vision is to lead the O&P market by providing superior patient care, outcomes, services, and value, which is embodied in their mantra of "Empowering Human Potential." The company is deeply committed to fostering an environment where employees can contribute meaningfully to improving the mobility and quality of life of individuals who rely on their products and services.

This role is essential in supporting the smooth operation of the clinic’s front office, acting as the primary point of contact for patients, staff, and referral sources. The Front Desk Coordinator will be responsible for greeting patients warmly upon arrival, ensuring all necessary demographic and insurance information is accurately verified and updated, and managing the scheduling of follow-up appointments related to cast and measure, prosthetic care plans, and device delivery. This position requires excellent communication skills to address patient inquiries effectively and provide information about wait times and clinic services. In addition to addressing patient needs, the Front Desk Coordinator is tasked with handling financial transactions such as collecting deductibles, copays, and co-insurance payments, demonstrating integrity and transparency throughout every interaction. Administrative duties include working closely with the Revenue Cycle Management team to obtain vital patient information, maintaining complete and accurate electronic health records, and ensuring that all front office operations comply with company standards and safety policies. This role is critical to delivering a seamless and positive patient experience and supports Hanger’s mission of building lifelong trust by placing the patient at the center of every interaction.

Candidates for this position will have a minimum of a high school diploma or equivalent education and are expected to possess strong interpersonal, oral, and written communication skills. Familiarity with medical front office procedures, medical terminology, and insurance reimbursement processes is preferred, along with proficiency in computer use, including Windows-based software and email. This role requires the ability to type at least 30 words per minute accurately and to use various office equipment, including facsimile machines, postage machines, copiers, and calculators. Hanger emphasizes acting with honesty, transparency, and respect in all relationships and encourages employees to foster innovation, collaborate openly, and focus on achieving superior outcomes. The employment type is full-time with competitive compensation packages and a comprehensive benefits program that supports employee health, well-being, and personal growth.