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Patient Access Concierge - Outpatient Office - Latham

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $16.70 - $21.40
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Work Schedule

Standard Hours
Day Shifts
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Benefits

competitive pay
Paid Time Off
Tuition Reimbursement
Career Development
Health Insurance
Dental Insurance
Vision Insurance

Job Description

The hiring establishment for this role is an outpatient orthopedics office located in Latham, NY, specializing in providing comprehensive orthopedic care and services. This healthcare facility is focused on delivering high-quality patient care with an emphasis on orthopedic diagnosis, treatment, and rehabilitation. The office operates during regular business hours from Monday to Friday, offering a structured and professional environment for both patients and employees. The institution seeks to maintain a patient-centered approach, ensuring every individual's needs are effectively met through advanced medical practices and supportive administrative processes. As a part of a reputable healthcare provider, the outpatient orthopedics office highlights... Show More

Job Requirements

  • High school diploma
  • associate degree preferred
  • one to three years experience in a hospital or clinic environment, insurance company, managed care organization, or healthcare financial service
  • knowledge of insurance and government programs, billing processes preferred
  • basic understanding of Microsoft Office
  • excellent communication skills
  • data entry skills
  • ability to work independently
  • self-starter
  • comfortable in a fast paced, results-oriented, collaborative, people-centered environment

Job Qualifications

  • High school diploma
  • associate degree preferred
  • one to three years experience within a hospital or clinic environment, insurance company, managed care organization, or healthcare financial service setting
  • knowledge of insurance and governmental programs, regulations and billing processes preferred
  • working knowledge of medical terminology, anatomy and physiology, and medical record coding preferred
  • proficiency with Microsoft Word, PowerPoint, and Excel
  • excellent communication skills both verbal and written
  • data entry skills
  • organizational abilities
  • ability to work independently
  • strong interpersonal skills
  • time management skills

Job Duties

  • Verifies patient identification, demographic information, and insurance coverage
  • accepts point of service payments
  • enters patient information accurately into appropriate hospital information system(s)
  • refers patients with questions regarding financial liability to appropriate resource(s)
  • accepts medical authorization or referral forms, if appropriate
  • processes key documents to facilitate obtaining insurance information
  • provides payment estimates for out of pocket costs
  • educates patients/families on the use of registration kiosks or online systems
  • identifies routine issues and escalates to Lead Patient Access Concierge

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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