Patient Access Concierge - Outpatient Office - Latham

The hiring establishment for this role is an outpatient orthopedics office located in Latham, NY, specializing in providing comprehensive orthopedic care and services. This healthcare facility is focused on delivering high-quality patient care with an emphasis on orthopedic diagnosis, treatment, and rehabilitation. The office operates during regular business hours from Monday to Friday, offering a structured and professional environment for both patients and employees. The institution seeks to maintain a patient-centered approach, ensuring every individual's needs are effectively met through advanced medical practices and supportive administrative processes. As a part of a reputable healthcare provider, the outpatient orthopedics office highlights career growth opportunities, including a strong orientation program, tuition reimbursement, and other career development initiatives which reflect the organization’s commitment to employee advancement. The workplace culture values work-life balance, demonstrated by consistent weekday office hours and comprehensive benefits aimed at enhancing employee well-being and professional satisfaction.

The role offered is a full-time Patient Access Concierge position based at 1182 Troy Schenectady Road in Latham, NY. This position is primarily phone-based and focuses on the pre-registration process for orthopedic patients, ensuring accurate collection and verification of demographic, clinical, financial, and insurance information. The Patient Access Concierge plays a critical role in managing patient flow effectively by scheduling appointments and surgeries, accepting point of service payments, and clearing patients for service delivery. This role requires strong attention to detail and interpersonal skills as it involves significant interaction with patients and coordination with various departments to facilitate smooth registration and billing processes. Employees in this position benefit from a competitive pay range of $16.70 to $21.40 per hour, depending on experience, skills, and education.

The Patient Access Concierge will be responsible for verifying patient identification and insurance coverage, accurately entering patient data into hospital systems, and providing clear payment guidance. They will also assist patients and families with registration processes, including online systems and kiosks, ensuring a smooth and efficient experience. The role involves identifying routine issues and escalating more complex problems to senior staff, highlighting the importance of judgment and problem-solving skills within the position. Besides administrative duties, the Patient Access Concierge must maintain excellent communication skills, a high degree of accuracy, and the ability to function independently in a fast-paced, results-oriented environment. This position is ideal for candidates who thrive in collaborative, people-centered settings and seek opportunities for professional growth within the healthcare industry, particularly in outpatient orthopedic services.